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Can't start cq5 service under windows 7 64bit

Forum|Forum|10 years ago
October 16, 2015
17 replies
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One year ago I installed successfully CQ5 as a windows service under Windows 7 32bit. After that I've switched to Windows 7 **64bit**. Currently I have a project using CQ5 so I install again it (under Window 64bit). CQ5 starts fine with `crx-quickstart/bin/start.bat` using command line. Also I don't see any problem when installing as service with the command `instsrv.bat cq5`:

Installing service cq5
runs in E:\servers\cq5-server\author\crx-quickstart
uses E:\servers\cq5-server\author\crx-quickstart\opt\helpers\\..\..\app\cq-quickstart-5.5.0-standalone.jar
starts org.apache.sling.launchpad.app.Main
redirects output to: E:\servers\cq5-server\author\crx-quickstart\logs\startup.log

But when I run `net start cq5`, I get an error as below:

The cq5 service is starting.
The cq5 service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.

And checking log file commons-daemon.2013-09-01.log, I see:

[2013-09-01 23:26:36] [info] Commons Daemon procrun (1.0.8.0 64-bit) started
[2013-09-01 23:26:36] [info] Running 'cq5' Service...
[2013-09-01 23:26:36] [info] Starting service...
[2013-09-01 23:26:36] [error] Failed creating java
[2013-09-01 23:26:36] [error] The system cannot find the file specified.
[2013-09-01 23:26:36] [error] ServiceStart returned 1
[2013-09-01 23:26:36] [error] The system cannot find the file specified.
[2013-09-01 23:26:36] [info] Run service finished.
[2013-09-01 23:26:36] [info] Commons Daemon procrun finished

Could anyone let me know what I'm wrong?
I'm following the instructions at [Installing and Starting Adobe Experience Manager as a Windows Service] http://dev.day.com/docs/en/cq/current/getting_started/download_and_startworking.html

p/s: for better format, you can see at http://stackoverflow.com/questions/18560472/cant-start-cq5-service-under-windows-7-64bit

Thank a lot!

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Best answer by tuan_dang

Hi you guy!

Today I fixed the problem. I post on StackOverFlow here http://stackoverflow.com/a/19011530/1521627 . I hope that it would work for you :D

Best regards,

Tuan Dang

smacdonald2008

New Participant

You are following a similar procedure that is documented here:

http://dev.day.com/docs/v5_2/html-resources/cq5_guide_system_administrator/ch03s04.html#sect_windows_service

And this is not starting on Win7?

I will check to see if we have a known issue.

A

Anonymous

Did you remember to change the instances of 'prunsrv' in the instsrv.bat file before running it?

This is Step 2 as listed in the "Installing and starting Adobe Experience Manager as a Windows service" section of Download and Start Working.

[img]64-bit_Windows_AEM-service.png[/img]

If not, you'll need to run 'instsrv.bat -uninstall' to remove the service, edit the .bat, then re-run it.

T

tuan_dangAuthor

New Participant

I followed the document at http://dev.day.com/docs/en/cq/current/getting_started/download_and_startworking.html#Installing and Starting Adobe Experience Manager as a Windows Service

where there are some notes for Windows 64bit. And it is not starting.

Please help me check it. Thank you a lot!!!

smacdonald2008

New Participant

Have you read all the information located in this AEM topic: "INSTALLING AND STARTING ADOBE EXPERIENCE MANAGER AS A WINDOWS SERVICE" -- see:

http://dev.day.com/docs/en/cq/current/deploying/installing_cq.html#Installing%2520and%2520Starting%2520CQ5%2520WCM%2520as%2520a%2520Windows%2520Service

Be sure to follow the heap size recommendation.

To prevent the process from forking into more than one process, increase the maximum heap size and the PermGen JVM parameters. Locate the set jvm_options command and set the value as follows:

set jvm_options=-XX:MaxPermSize=256M;-Xmx1792m

smacdonald2008

New Participant

If you followed all the instructions in the AEM docs and its not working -- according to this AEM topic:

http://dev.day.com/docs/en/cq/current/deploying/checklists.html#Troubleshooting

It recommends opening a ticket.

T

tuan_dangAuthor

New Participant

I'm sorry for my bad English!

Do you mean that I should create a ticket at http://dev.day.com/docs/en/cq/current/deploying/checklists.html#Troubleshooting ? If so, how to create? Could you please let me know?

Thank a lot!

smacdonald2008

New Participant

See the instructions here:

http://helpx.adobe.com/marketing-cloud/experience-manager.html

[img]Ticket.png[/img]

A ticket is a last resort. If you follow the docs (specified in this thread) and all the recommendations, and it still does not work, then there is a bug somewhere.