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abhinarvekar
abhinarvekar
Level 2
Jun 29, 2022 9:31 AM UTC
Solved

Cloud Manager Pipeline Stuck

Hi,

Cloud Manager Stage Pipeline is stuck.

 

It's our sandbox environment, the pipeline was running then probably the system hibernated overnight.

The pipeline is stuck thereafter.

 

Steps I already tried out:

 

  • De-hibernating the environments
  • Cancelling the pipeline - But cancel buttons are deactivated
  • Deleting the stage environment - Cannot delete.

 

It's two days now, it's still not reaching completion.

 

How do I terminate the pipeline?

Can someone from your side do it?

 

Attached are some screenshots.

 

 

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kustavdutta1
kustavdutta1Accepted solution
Employee
Jun 30, 2022 10:04 PM UTC

Hello @abhinarvekar ,

Only certain steps in the pipeline can be "advanced" or "cancelled" from your end. Kindly refer documentation [1] which mentions only BUILD, SECURITY TEST, PERFORMANCE TEST, AND SCHEDULE STEPS can work with cancel operation when performed through the Cloud Manager UI or programmatically. The pipeline you've mentioned here is failing in the deploy step hence you're unable to cancel the pipeline (through UI/aio cli).

However, CSE (AMS) usually have permissions to force cancel pipelines from their end. Kindly raise a support ticket for your CSE to help you with your request.

[1]: https://www.adobe.io/apis/experiencecloud/cloud-manager/docs.html#!AdobeDocs/cloudmanager-api-docs/master/advancing-and-cancelling-steps.md

Thanks!

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5 replies

kustavdutta1
kustavdutta1Accepted solution
Employee
Jun 30, 2022 10:04 PM UTC

Hello @abhinarvekar ,

Only certain steps in the pipeline can be "advanced" or "cancelled" from your end. Kindly refer documentation [1] which mentions only BUILD, SECURITY TEST, PERFORMANCE TEST, AND SCHEDULE STEPS can work with cancel operation when performed through the Cloud Manager UI or programmatically. The pipeline you've mentioned here is failing in the deploy step hence you're unable to cancel the pipeline (through UI/aio cli).

However, CSE (AMS) usually have permissions to force cancel pipelines from their end. Kindly raise a support ticket for your CSE to help you with your request.

[1]: https://www.adobe.io/apis/experiencecloud/cloud-manager/docs.html#!AdobeDocs/cloudmanager-api-docs/master/advancing-and-cancelling-steps.md

Thanks!

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    vanegi
    vanegi
    Employee
    Jun 29, 2022 10:50 AM UTC

    Hi @abhinarvekar,

    You can use cmcli tool to cancel pipeline. For that please make sure that your Adobe ID is a member of the "Cloud Manager- Deployment Manager" profile in Adobe Admin console.

     

    For canceling the pipeline, below command can be used:

    cmcli cancel pipeline --pipelineId XXXXX --programId YYYY

    Thanks!!

    Translate
      abhinarvekar
      abhinarvekarAuthor
      Level 2
      Jun 29, 2022 11:33 AM UTC

      Throws "Step may not be cancellable"

      Ran the following:

      aio cloudmanager:program:list-pipelines
 Pipeline Id Name            Status 
 ─────────── ─────────────── ────── 
 9328744     Acrolinx Demo   BUSY   
 9100863     Acrolinx Deploy IDLE   

aio cloudmanager:current-execution:cancel 9328744   
cancelling execution... failed
 ›   Error: [CloudManagerSDK:ERROR_FIND_CANCEL_LINK] Cannot find a cancel link for 
 ›   the current step (deploy). Step may not be cancellable.
 ›   Code: ERROR_FIND_CANCEL_LINK
 ›   Reference: Timestamp: 2022-06-29T11:26:46.839Z
      Translate
        Himanshu_Jain
        Himanshu_Jain
        New Participant
        Jun 29, 2022 9:38 AM UTC

        We cannot terminate from cloud manager console.

        Better to raise the support ticket at p1 level.

         

        Thanks

        Himanshu

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        Himanshu Jain
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