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Veera_kandregul
Veera_kandregul
Level 2
Apr 21, 2017 4:58 AM UTC
Solved

DTM integration proxy settings

Hi,

We are trying to integrate DTM with AEM 6.2 (service pack 1) but we are getting timeout issues.

We got the proxy settings configuration under com.day.commons.httpclient and am able to connect to analytics server. So, we are assuming there are no issues with proxy settings. 

We debugged bit more, and found that the DTM is using org.apache.http.impl.client.CloseableHttpClient to get client connection. In earlier releases, it is using org.apache.commons.httpclient.HttpClient.

(please check http://help-forums.adobe.com/content/adobeforums/en/experience-manager-forum/adobe-experience-manager.topic.html/forum__o1px-hi_there_wearetry.html  to verify that earlier versions are using  org.apache.commons.httpclient.HttpClient)

We added proxy details under org.apache.http.proxyconfigurator (Apache HTTP Components Proxy Configuration) as well with no luck.

Below is the error we are getting when trying to connect to DTM.   

21.04.2017 14:22:36.655 *ERROR* [0:0:0:0:0:0:0:1 [1492748514233] POST /etc/cloudservices/dynamictagmanagement/ret/jcr:content.companies.json HTTP/1.1] com.adobe.cq.dtm.impl.util.DTMConfigurationUtil Failed to obtain a response from the DTM API Server.
org.apache.http.conn.HttpHostConnectException: Connect to api.omniture.com:443 [api.omniture.com/192.243.232.77] failed: Connection timed out: connect
        at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:140)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:318)
        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
        at com.adobe.cq.dtm.impl.util.DTMConfigurationUtil.callDTMApi(DTMConfigurationUtil.java:212)
        at com.adobe.cq.dtm.impl.servlets.DTMCompaniesServlet.doPost(DTMCompaniesServlet.java:62)
        at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:149)

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    Veera_kandregul
    Veera_kandregulAccepted solution
    Level 2
    Jun 1, 2017 2:22 AM UTC

    Hi Guys,

    If you are looking for solution for above issue, we need to use new org.apache.http.proxyconfigurator configuration for DTM.

    Below is the response from DTM development team.

    Note that between AEM 6.1 and AEM 6.2, the DTM code-base has been updated to use the new Apache HttpComponents instead of the legacy Apache Commons HttpClient which is EOL.

    This change requires an additional Proxy Configuration under /system/console/org.apache.http.proxyconfigurator.

    View reply

    6 replies

    peterp18579053
    peterp18579053
    New Participant
    Jun 28, 2018 10:53 AM UTC

    kautuksahni​ Veera.kandregula Please mark as correct.

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      pankajk31182385
      New Participant
      Jul 25, 2017 9:25 PM UTC

      Make changes to "Apache HTTP Components Proxy configuration" and it should work.

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      Veera_kandregul
      Veera_kandregulAuthorAccepted solution
      Level 2
      Jun 1, 2017 2:22 AM UTC

      Hi Guys,

      If you are looking for solution for above issue, we need to use new org.apache.http.proxyconfigurator configuration for DTM.

      Below is the response from DTM development team.

      Note that between AEM 6.1 and AEM 6.2, the DTM code-base has been updated to use the new Apache HttpComponents instead of the legacy Apache Commons HttpClient which is EOL.

      This change requires an additional Proxy Configuration under /system/console/org.apache.http.proxyconfigurator.

      Translate
        Veera_kandregul
        Veera_kandregulAuthor
        Level 2
        May 4, 2017 6:23 AM UTC

        Hi Prince,

        yeah, i followed those links but no luck, we are getting same exception. Have you integrated DTM with AEM 6.2 over proxy?

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        Veera_kandregul
        Veera_kandregulAuthor
        Level 2
        May 4, 2017 12:24 AM UTC

        Any help here is much appreciated. :)

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