Email sent successfully but recipient not receiving any emails. | Community
Skip to main content
D
digarg17
Employee
May 31, 2023
Solved

Email sent successfully but recipient not receiving any emails.

  • May 31, 2023
  • 1 reply
  • 1199 views

Current state :

AMS AEM 6.5 latest

ACS Commons' latest version.

Issue : 

  • Unable to receive email when using emailservice.sendemail in my custom workflow process while logs shows that recipient email id and message: email sent successfully.
  • Same custom code base is sending emails via fakesmtp server on local.

SMTP Configured

  • Getting emails when sharing the link of an asset or sending email using process step  in Workflow (Send templated email) of ACS Commons
  • From address , recipient address , email template is basic and same as the one's used for send templated email process .

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Kiran_Vedantam

Hi @digarg17 

 

The problem could be at the email server/SMTP server side.

The email queue or try using Gmail/any other SMTP server for testing.Could be a firewall also.

 

Related issue posted here: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/acs-aem-commons-email-issue-getting-emailid-in-failurelist/m-p/561149

 

Hope it helps!

Thanks,
Kiran Vedantam.

1 reply

Kiran_Vedantam
Kiran_VedantamAccepted solution
New Participant
May 31, 2023

Hi @digarg17 

 

The problem could be at the email server/SMTP server side.

The email queue or try using Gmail/any other SMTP server for testing.Could be a firewall also.

 

Related issue posted here: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/acs-aem-commons-email-issue-getting-emailid-in-failurelist/m-p/561149

 

Hope it helps!

Thanks,
Kiran Vedantam.

    Terms & ConditionsAccessibility statement

    Loading footer...