Error getting Access token while using Content Transfer Tool (CTT) | Community
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Nikhil-Kumar
Nikhil-Kumar
New Participant
May 20, 2021
Solved

Error getting Access token while using Content Transfer Tool (CTT)

  • May 20, 2021
  • 2 replies
  • 1850 views

Hello All,

I am getting below error while getting Access Token from my CTT tool where I am connecting to my cloud AEM instance. Any information would really helpful.

 Below are the screenshots.

@joerghoh @arunpatidar @vanegi 
Reference documentation: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#extraction-process 

 

 

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    Best answer by JohnsonHo

    Hello @nikhil-kumar ,

     

    Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

     

     

    Cheers,

    Johnson

     

    [0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#cloud-migration

    2 replies

    Nikhil-Kumar
    Nikhil-KumarAuthor
    New Participant
    May 21, 2021

    @johnsonho -  I am getting below error once I connect get the Access token from the cloud.
    Any update around that ?

     

      amitcsknit
      amitcsknit
      New Participant
      June 16, 2021
      @2642059 you have to login in AEM and add yourself in administrator group and you will get it.
      J
      JohnsonHoAccepted solution
      Employee
      May 20, 2021

      Hello @nikhil-kumar ,

       

      Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

       

       

      Cheers,

      Johnson

       

      [0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#cloud-migration

        kautuk_sahni
        kautuk_sahni
        Employee
        May 24, 2021
        @johnsonho, thank you for providing solution here. AEM community need great SMEs like you. Keep the wonderful work going.
        Kautuk Sahni
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