I am getting below error on restarting an authoring instance. This is on a Unix box.
Problem accessing /. Reason:
AuthenticationSupport service missing. Cannot authenticate request.
What could be the reason and the solution?
You get that error when the authentication bundles haven't started yet. In some cases this is just a matter of time - the startup may still progress. If it isn't just time then there are any number of reasons why the authentication bundles might not have started. There are two steps you need to take to troubleshoot the issues:
Look at your error.log during startup and look for exceptions and error messages. These exceptions and error messages will clue you into what the problem is.
If you don't see error messages log into Felix and see if you have any bundles that aren't starting and try to manually start them and watch the error logs while you are manually starting them.
~kautuk
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.