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johnagordon83-1
New Participant
November 30, 2021

Failed to load workitem information

  • November 30, 2021
  • 3 replies
  • 2232 views

Greetings,

Occasionally our users are occasionally encountering the following error while trying to complete a workflow.  The error says, "Failed to load workitem information. The selected item may no longer be available."

 

I have been tasked with trying to diagnose the cause of the issue, but unfortunately we don't have steps for replication.  I'm hoping someone has some insight on what causes AEM to throw this particular error.

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3 replies

A
anshul__
New Participant
May 25, 2023

Basically the user needs to have permission to /var/workflow/... So, either you can add the user to the workflow-users group or can externally provide permissions.

arunpatidar
arunpatidar
New Participant
December 1, 2021

Could you also check the access rights?
And open a network tab in browser to check which request is failing?

Arun Patidar
    A
    Ankita-Das
    Employee
    November 22, 2022

    Hi @arunpatidar, I am facing a similar issue. I have a user created on local AEM 6.5.9 as Author. When trying to approve the content from my inbox, I get the error:

    http://localhost:4502/var/workflow/instances/server0/2022-11-22/content-approval_3/workItems/node1_var_workflow_instances_server0_2022-11-22_content-approval_3.routes.json throwing 404.

     

    What permissions should I provide?

    A
    Ankita-Das
    Employee
    November 22, 2022

    I added the user to workflow-users group that worked.

      Manu_Mathew_
      Manu_Mathew_
      New Participant
      December 1, 2021

      @johnagordon83-1 

      Can you also share the error logs for the above issue?

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