Font upload problem (2)

Forum|Forum|10 years ago
August 13, 2015
23 replies
7186 views

We did all the steps of the font-manifest (https://helpx.adobe.com/digital-publishing-solution/help/cards-layouts.html#fonts-cards‌), but we are unable to upload our fonts on our build. We read the last topic about it and we followed the steps indicated by Andrei, but without success.

"When creating the manifest, please make sure the json file is actually named "font-manifest.json". If you name it fonts.json, fonts won't be baked in the app properly and won't work. (this was the problem this time around) We're looking at "manifest-free"

Here is our manifest: https://www.dropbox.com/s/6g4i7to7f1ojrc9/font-manifest.json?dl=0

Could you help us?

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Best answer by nathanm206

I took all you font-manifest.json text and copied it into a couple different online online JSON validator tools and they all came back invalid. It looks like there are a number of hidden characters that is causing the failure. The first three hits with this query return some tools: json validator‌.

To clear up these hidden characters you should format the JSON as a plain text file. I hope this helps. If not, I suggest contacting support, this may be specific to the font files.

Show previous replies

Neil_Enns_-_Ado

Employee

Yeah, that’s my guess. We saw this with another customer and it’s entirely at the OS level. We ask for the font and the OS refuses to provide it.

Neil

RichinZ

New Participant

Some of them are print/preview and others are listed as installable. I'm guessing if they're print/preview they won't work.

Neil_Enns_-_Ado

Employee

Hi Zac,

For Windows it's possible your fonts are tagged with a setting that indicates they can't be embedded, and if that's the case the Windows OS won't load them in our app. You can verify this by looking at the font properties in Windows (right click on the font file, select properties, details tab) and look at the font embeddability field.

Neil

RichinZ

New Participant

I've got it woking on iOS and Android now. Is there a bug with Windows? Because it's not working on Windows.

D

dpsa53128946

New Participant

It worked here! Thanks!

RichinZ

New Participant

You're right, it was the file. The problem with the validator tool you suggested is that it doesn't highlight hidden characters, so it's basically only helpful by telling me that my JSON file sucks. I did find this validator tool, however, that not only highlights the hidden characters but even allows me to edit the file while testing it: http://codebeautify.org/jsonvalidate

Now my fonts are working great.

J

jhon121212

New Participant

hi, @Richiinz thanks for the answer it is really helpful for me.

N

nathanm206Accepted solution

Employee

I took all you font-manifest.json text and copied it into a couple different online online JSON validator tools and they all came back invalid. It looks like there are a number of hidden characters that is causing the failure. The first three hits with this query return some tools: json validator‌.

To clear up these hidden characters you should format the JSON as a plain text file. I hope this helps. If not, I suggest contacting support, this may be specific to the font files.