How do I raise a support ticket

Question

Trying to navigate adobe.com to raise a support ticket

Looks like NPR-14742: Hotfix for CQ-74439 has introduced a regression.

I have and Adobe ID AFAICS, I'm logged in to be able to send this message. but if I click

Contact and support information for Adobe Marketing Cloud.

It pops up

https://daycare.day.com is requesting your username and password. The site says: “Adobe AEM CQ Support Portal - please use your Adobe ID credentials to login”

and will not accept my Adobe ID.

Any chance I can raise a ticket by email?

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product-specific, support forum by a moderator]

vmehrotr · Accepted Answer

Do you have access to daycare? It looks like no. You can drop an email to cuscare@adobe.com to get daycare access granted to be able to log tickets. Please see Accessing the AEM Support Portal

For now, could you briefly summarize your issue?

vmehrotr · Answer

Reading the problem statement - Looks like NPR-14742: Hotfix for CQ-74439 has introduced a regression.

It is not clear what CFP are you on?

This issue was fixed in AEM 6.1 SP2 CFP6. Did you try with latest CFP i.e CFP10 available?

Adobe Experience Manager Help | Release Notes: AEM 6.1 Cumulative Fix Pack

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