HTTP ERROR 404 Problem accessing /system/console/configMgr. Reason: Not Found | Community
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Jeanmaradiaga
Jeanmaradiaga
Level 3
Aug 31, 2021 2:59 AM UTC
Solved

HTTP ERROR 404 Problem accessing /system/console/configMgr. Reason: Not Found

I was updating our QA environment with a service pack and it worked perfectly, I checked the new AEM version on the landing page and it had been updated correctly, so I then went on to upload a config package for some services and installing that but the instance just got stuck in the installing screen. After a while I reloaded and no matter where I go (logs, crx, console) I get a white screen with the error in the title, so my question is. Now what?


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Asutosh_Jena_
Asutosh_Jena_Accepted solution
New Participant
Aug 31, 2021 3:27 AM UTC

Hi @jeanmaradiaga 

 

Please restart the instance and monitor the logs to ensure the server has restarted properly.

Now you should be able to access all consoles.

 

Post restart validate if the installation has been completed successfully.

 

Thanks!

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4 replies

Jeanmaradiaga
JeanmaradiagaAuthor
Level 3
Aug 31, 2021 3:29 AM UTC

@asutosh_jena_ - This may be a dumb question but how I am supposed to re-start the instance? Via SSH?

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    Asutosh_Jena_
    Asutosh_Jena_
    New Participant
    Aug 31, 2021 3:34 AM UTC

    If this is a Linux server, then you can navigate to your AEM installation directory.

    <AEM Installation Directory>/crx-quickstart/bin

    You can see a file named "stop"

     

    Fire the command: ./stop

     

    This will stop the instance in 3-4min. You can monitor the log to see if it's stopped or not.

     

    For Restart, navigate to same location and fire the command: ./start

     

     

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      Jeanmaradiaga
      JeanmaradiagaAuthor
      Level 3
      Aug 31, 2021 3:38 AM UTC

      Thanks, I'll have to ask for the credentials first thing in the morning then.

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        Asutosh_Jena_
        Asutosh_Jena_Accepted solution
        New Participant
        Aug 31, 2021 3:27 AM UTC

        Hi @jeanmaradiaga 

         

        Please restart the instance and monitor the logs to ensure the server has restarted properly.

        Now you should be able to access all consoles.

         

        Post restart validate if the installation has been completed successfully.

         

        Thanks!

        Translate
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