I'm unable to access the Package Share from URL | Community
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moek18753296
moek18753296
Level 2
Jun 12, 2018 1:50 PM UTC

I'm unable to access the Package Share from URL

Hi,


I'm unable to access the package share site internally via AEM, or by visiting: https://www.adobeaemcloud.com/content/login.html

It logs me in just fine, but when I attempt to access the Package Share site I get the following message:

Thank You! Thank you for signing-up to use Adobe Experience Manager (AEM) Cloud Management. You will be receiving an email shortly from Adobe with a link to login with your Adobe ID credentials. If you have any questions, please post it at our forum at http://forums.adobe.com/community/cq_cloud

This has been the case for the past two months.  I even created another account to see if it was the account that was the issue, but the same thing happens.

Thank You

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    13 replies

    johndoe42
    johndoe42
    Level 2
    Apr 29, 2019 8:12 AM UTC

    Hi

    I have a similar issue. When trying to access package share from outside AEM (regardless of Firefox or Chrome) the website freezes upon login. However when I open package share in Firefox from within AEM it works almost every time. Not sure what the issue is but maybe this helps some of you lot.

    BR JD

    PS: Adobe y u no restart?

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      christophw23062
      New Participant
      Nov 5, 2019 4:16 PM UTC

      Same here. Plz restart...

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      Bellino
      New Participant
      Apr 25, 2019 8:41 AM UTC

      Dear Adobe Team

      It's time again, please restart your (package share) service, because is not accessible again.

      Thank you

      Mario

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        fabianh12876403
        fabianh12876403
        Level 2
        Apr 25, 2019 9:41 AM UTC

        Yes same here. And Yesterday was it the same.

        I really don't get it why they don't fix this huge problem.

        But I found a new Trick, that sometimes works. If the page is loading long after you click login. The browser (chrome) will ask you if you want to wait. And then you say yes. Maybe more than one time. Than after 10 min of waiting, you might be logged in. It worked yesterday when I logged in, with this trick.

        I think adobe would say, "this is not a bug, it's a feature". Like they sayed with the new handling of the dictionary in aem 6.4, where most important functions are missing.

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        fabianh12876403
        fabianh12876403
        Level 2
        Apr 18, 2019 12:37 PM UTC

        This happens so many times. Just now, I'm not able to login.

        The solution is that adobe have to restart the Package Share Server. Because sometimes it get frozen (for some reasons).

        After a restart everything works fine until the next frozen situation (and there are many!)

        So everytime you ask in a forum, why the login is not working. The people restart it, and some adobe dudes test the connection, and voila everything works fine. And just you are the dork.

        I think it's kind of the tactic of adobe, to hide problems. Because this happens since 5 years. And I think they don't want to work on a solution (or have to less workers).

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          fabianh12876403
          fabianh12876403
          Level 2
          Apr 18, 2019 2:29 PM UTC

          And a miracle happened. It's working now! Until the next Server Problem, that nobody by Adobe will recognize, until somebody will post a question about "access package share not possible". So I'm looking forward to it.

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            markc57904307
            New Participant
            Apr 22, 2019 5:26 PM UTC

            I think my issue is different - I’m unable to access the package share in or outside the corporate network.  I contacted customer support, but I got the run around.  As a former Adobe employee, all signs point to them intentionally blocking  account.

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            fo2017
            Level 1
            Sep 10, 2018 3:45 PM UTC

            https://www.adobeaemcloud.com/content/packageshare.html  works!

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              vish.dhaliwal
              Employee
              Jun 12, 2018 3:09 PM UTC

              Hello,

              Were you able to login with Adobe credentials before?

              Send an email with your account details to cuscare@adobe.com.

              Regards,

              Vishu

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                Ratna_Kumar
                Ratna_Kumar
                Level 10
                Jun 12, 2018 2:13 PM UTC

                Hi,

                I just now opened my local instance and entered my Adobe credentials in the package share.

                I successfully logged into to package share and see all SP's available over there.

                Note: Before loggin in - First you need to create the Adobe credentials.

                Thanks,

                Ratna Kumar.

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