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Anonymous
January 4, 2016
Solved

Impersonation not working for new user

Hi,

     Impersonation is not working for new user.In the security profile configuration added the  user under impersonators tab. During impersonator login unable to find the users under impersonator drop down in       touch   UI. Please guide me how to solve this. Am I missing any configuration?

 

   Thanks!

 

 Kirithi

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Lokesh_Shivalingaiah
Lokesh_ShivalingaiahAccepted solution
Level 10
January 5, 2016

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

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5 replies

Jitendra_S_Toma
Jitendra_S_Toma
Level 10
January 5, 2016

Great. Happy to help.

--

Jitendra

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Anonymous
January 5, 2016

Hi All,

         Thanks for your reply.

         @Jit

                Drop down values are getting populated after giving read access to new user.

       Thanks!

 

       Kirithi

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Jitendra_S_Toma
Jitendra_S_Toma
Level 10
January 5, 2016

@Kirithi,

Just a thought. I guess, There must be read access to all new users before doing impersonations to that user. Just verify this.

Jitendra

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Lokesh_Shivalingaiah
Lokesh_ShivalingaiahAccepted solution
Level 10
January 5, 2016

Hi Krithi,

You mean to say, no users are listed when you clicked on a dropdown arrow or when you type the user you want to impersonate ?

If not tried, then try typing the user you want to impersonate and see if that gets listed !

Translate
GK-007
GK-007
Level 9
January 4, 2016

Have you tried the same in Classic UI mode??

If not,please check do the same.

-Kishore

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