ios app works fine in preflight but after downloading through developer account it says it cannot connect. | Community

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ios app works fine in preflight but after downloading through developer account it says it cannot connect.

Forum|Forum|10 years ago
December 14, 2015
8 replies
2401 views

I get the splash screen, then a loading animation, then it throws up an error saying it can't connect. Any ideas?

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Best answer by bobbr3212

Did you publish the collections and articles?

reqNicknameAuthor

New Participant

Published again and now it works! Thanks for your help.

reqNicknameAuthor

New Participant

I did the preflight, version is 2015.7.

Employee

Which version is your app based on (go to the iOS Settings app, find your app, and you will find it). In addition, did you click the "Preflight" button in the content view of the portal? It's the little eyeball icon in the upper right.

reqNicknameAuthor

New Participant

reqNicknameAuthor

New Participant

Its not really an error message, just text that says "Cannot connect to 2016 Midland Metal Check your connection then tap to refresh". I've tried on a variety of connections that I know are working and it still gives this message.

Neil_Enns_-_Ado

Employee

Can you please post a screen shot of the exact error message you're getting? Thanks.

Neil

reqNicknameAuthor

New Participant

I believe so, on the collections page it says published.

bobbr3212Accepted solution

Employee

Did you publish the collections and articles?