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cquser1
cquser1
New Participant
April 11, 2017
Solved

Issue with Dynamic Media

  • April 11, 2017
  • 5 replies
  • 2848 views

Hi All,

We are using Adobe Experience Manager, Version 6.2.0.SP1. 

Our environment is configured with Dynamic Media to work properly. All of a sudden, for the past few days it is not working and we are seeing the below errors :

Note : At places where there were custom names/entries they have been replaced with text "blabla"

2017-04-11 09:06:45.760 [blahblah] Client blabla (blabla2) took 0 milliseconds to create view 673 on Solid1_1_RGB_3_0_0_0_1_0
2017-04-11 09:06:45.761 [blahblah] Exception: Client = blabla, Tag = blabla2, Msg = IppReqImageViewCreate: (1) Image Anchor is Invalid: Original name: ./content/dam/blabla3/en/products/assets/sample/images/media.jpg Resolved name: /mnt/crx/author/crx-quickstart/launchpad/felix/bundle396/data/image-server/images/content/dam/blabla3/en/products/assets/sample/images/media.jpg IsrvImageAnchorImageFactory.cpp:178
2017-04-11 09:06:45.761 [blahblah] Error: Client = blabla, Tag = blabla2, Type = ErrorBadImageAnchor: (1) Image Anchor is Invalid: Original name: ./content/dam/blabla3/en/products/assets/sample/images/media.jpg Resolved name: /mnt/crx/author/crx-quickstart/launchpad/felix/bundle396/data/image-server/images/content/dam/blabla3/en/products/assets/sample/images/media.jpg

Any thoughts on what could be the issue and how is this to be resolved, will be really helpful.

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Best answer by vjetty

Hi, 

Here are the hotfixes listed for AEM 6.2 SP1... 

https://docs.adobe.com/docs/en/aem/6-2/release-notes/sp1.html

If they didn't work, then create a ticket with daycare.

Thanks,

Vamsi

5 replies

sarav_prakash
sarav_prakash
New Participant
August 31, 2018

Hi,

Recently we too got into same issue. Am getting little help through daycare ticket. What was done to fix this? Did u find a resolution for this issue?

Dynamic media stopped working for no reason. We see same errors. Unable to fix. Daycare ticket is still open for 3 days.

vjetty
vjettyAccepted solution
New Participant
April 12, 2017

Hi, 

Here are the hotfixes listed for AEM 6.2 SP1... 

https://docs.adobe.com/docs/en/aem/6-2/release-notes/sp1.html

If they didn't work, then create a ticket with daycare.

Thanks,

Vamsi

MC_Stuff
MC_Stuff
New Participant
April 12, 2017

Hi,

It sounds like a bug to me. Install the latest hf & give a try.

Thanks,

vjetty
vjetty
New Participant
April 11, 2017

Hi, cquser

Why do you have . (dot) in your content path?

cquser1
cquser1Author
New Participant
April 11, 2017

Hi All,

Also, we notice some entries like below :

1]IppBadImageAnchorException

2] %20exceptionStack='{%10%20%20%20%20Image%20Anchor%20is%20Invalid:%20Original%20name:%20./content/dam/assets/images/media.jpg%20Resolved%20name:%20/crx/author/crx-quickstart/launchpad/felix/bundle396/data/image-server/images/content/dam/assets/images/media.jpg%20(IsrvImageAnchorImageFactory.cpp:178)%10}'}

Any thoughts/pointers on what could be error and resolution to it, will be helpful.

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