PDF viewer issue accessed over dispatcher, Works in author and publish | Community

mallipanchal007

New Participant

PDF viewer issue accessed over dispatcher, Works in author and publish

Forum|Forum|3 years ago
April 6, 2022
3 replies
2767 views

PDF viewer issue accessed over dispatcher url or end url, Issue empty html tag, but works in author and publish

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Employee

please take a look at the documentation below and verify that your dispatcher is configured correctly. [1]

Also, please attempt to flush/clear your dispatcher. [2]

[1] https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/dispatcher-configuration.html?lang=en#configuring

[2] https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/page-invalidate.html?lang=en#setting-up-aem-user-accounts

mallipanchal007Author

New Participant

We can access the pdf as the link and I tried out taking some snippets of pdf viewer and places in page component as baked in html markup with clientid it worked.

Employee

Hi @mallipanchal007 ,

Does it work when you pass a query parameter in the browser url? If so, clear all the cache in the dispatcher and check. If not we can look at other things

mallipanchal007Author

New Participant

It's not the cache already tried with query param & cleared complete cache.

Employee

The html code you are getting happens when the client ID is not correct. You must be using some domain for your dispatcher, did you register that domain to get a new client ID. For author and publish domain, it will be different and for dispatcher domain it will be different. Check if you are using same clientid that you generated. If so, generate a new one for your dispatcher domain and update, clear cache and re-try.

New Participant

Hi,

Dispatcher might be blocking pdf extension, you can check dispatcher log and see why it is being blocked

/var/logs/httpd/access_log

Usually dispatcher denies all urls, extensions, we need to add allow list based on the requirements like below under filters.any file

/0010 { /type "allow" /extension '(css|eot|gif|ico|jpeg|jpg|js|gif|pdf|png|svg|swf|ttf|woff|woff2|html)' /path '/content/dam/.*' }

mallipanchal007Author

New Participant

It's already allowed. I don't see the pdf viewer mark up itself