Preflight experience is morbidly slow. | Community
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bobbr3212Accepted solution
Employee
January 26, 2016

The team is trying to resolve these intermittent problems with publishing and preflighting. There is also a new release (2016.1) being deployed today, which could have some effect. Sorry about the inconvenience.

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13 replies

davidhicks_dpsAuthor
Level 5
February 1, 2016

Excellent thanks Andrei. Hope you're well.

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andreig1004688
andreig1004688
Employee
January 29, 2016

The engineering team isolated the issue, and they are working on a fix.

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    WWDS_Support
    WWDS_Support
    New Participant
    January 29, 2016

    Today still facing the same problem.

    I noticed that this problem only happen in one out of two projects that I created inside my account.

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    davidhicks_dpsAuthor
    Level 5
    January 28, 2016

    Seems to be back online now as of 1pm UK time.

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    davidhicks_dpsAuthor
    Level 5
    January 28, 2016

    I am again experiencing very slow preflight previews. Around an hour per 'go'.

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    WWDS_Support
    WWDS_Support
    New Participant
    January 28, 2016

    Now it is showing below status:

    but once we select the preflight button, it will stuck again showing the previous status.. Please help...

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    WWDS_Support
    WWDS_Support
    New Participant
    January 28, 2016

    Hi,

    We are facing the same problem today. Is it still related to the new release deployed?

    Really need to solve this ASAP.

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    bobbr3212
    Employee
    January 26, 2016

    This issue should now be resolved. Please let us know if you experience any other preflight delays.

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    davidhicks_dpsAuthor
    Level 5
    January 26, 2016

    Any chance you guys could turn off the AUTO PREFLIGHT / PREVIEW on 'save' of a new layout? Sometimes gets in the way of editing and saving new layouts. Would prefer to work on several layouts and cards etc, and then preview in one go.

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      davidhicks_dpsAuthor
      Level 5
      January 26, 2016

      Great, thanks Bob. Be good to see this messaging on the DPS Status Home page too. Cheers. (Arrrgh!)

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