Problems when making a analytics configuration in order to integrate AEM and Analytics

Hey guys, I am trying to integrate analytics and AEM, and I followed the steps on the Connecting to Adobe Analytics and Creating Frameworks article and the tutorial on the videos Adobe Experience Manager Help | Set up Adobe Analytics Activity Map with AEM Sites.

I completed all the steps, but I was using the data center pointing to San Jose and my data center seems to be in another data center, when I changed the data center I got the message "Failed to obtain the available segment list from the Analytics API Server".

I already tried to change the configuration to set all the urls to each data center, but all the URLs were already set.

Any help is welcome.

Another point, I am using AEM 6.4 and I am not using launch, is that a mistake?