Process to rollback to pervious service pack(6.7.18) once we install latest service pack 6.5.20 | Community
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V
varaande
New Participant
April 9, 2024
Solved

Process to rollback to pervious service pack(6.7.18) once we install latest service pack 6.5.20

  • April 9, 2024
  • 7 replies
  • 1386 views

Hi Team

 

Currently we are using AEM 6.5.18 on-premises version, Because Screen reader feature which is service pack 6.5.20, we had installed the service pack 6.5.20 along with corresponding AEM OSGI forms package but during testing we found issues, Is there any option to rollback to previous version quickly. we forgot to take full backup.

Regards

Vara

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Best answer by arunpatidar

Hi @varaande 
You can ask Adobe to restore your instance from backup from the date when you had 6.5.18.

Note : you may lost the content, please check below for content backup https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/issue-with-aem-author-acc-indexing/td-p/665526 

7 replies

kautuk_sahni
kautuk_sahni
Employee
May 16, 2024

@varaande Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

Kautuk Sahni
EstebanBustamante
EstebanBustamante
New Participant
April 10, 2024

Hi, 

The procedure is described in the SP documentation, which is the official reply to your question: https://experienceleague.adobe.com/en/docs/experience-manager-65/content/release-notes/service-pack/6-5-18#install . If you by mistake miss this info and uninstall the package, your best option as everyone else has suggested is to get a restored version of the instance. 

 

 

Hope this helps.

Esteban Bustamante
    DPrakashRaj
    DPrakashRaj
    New Participant
    April 10, 2024

    Uninstalling the service pack from aem installed via package manager won’t work. If you need to work on previous installed service pack on same then you need to work with previous backup instance. 

      AMANATH_ULLAH
      AMANATH_ULLAH
      New Participant
      April 10, 2024

      @varaande 

      You might have taken a backup of AEM server before the upgrade. You can try to restore the same backup to revert to previous version

      Amanath Ullah
        arunpatidar
        arunpatidarAccepted solution
        New Participant
        April 10, 2024

        Hi @varaande 
        You can ask Adobe to restore your instance from backup from the date when you had 6.5.18.

        Note : you may lost the content, please check below for content backup https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/issue-with-aem-author-acc-indexing/td-p/665526 

        Arun Patidar
          Anudeep_Garnepudi
          Anudeep_Garnepudi
          New Participant
          April 10, 2024

          @varaande  Try to uninstall the packages that you installed, you should be good.

            SureshDhulipudi
            SureshDhulipudi
            New Participant
            April 10, 2024

            Generally Service pack upgrades will be handled by AMS (Adobe Managed Services). Did you check with your AMS or raise ticket?

            Rolling back an AEM instance to a previous state after a service pack installation is not a straightforward process and is generally not recommended by Adobe. This is because there are many dependencies are getting updated in the repository and it will impact the rolling back to previous state.

            This is not an easy process. If you install the SP (service pack) through package manager, you can try rollback option (uninstall package) .

             

            Please note that uninstalling a package does not guarantee that your AEM instance will be returned to its previous state. Some changes made by the package might not be undone.

             

             

             

             

              V
              varaandeAuthor
              New Participant
              April 10, 2024

              Thank you Suresh.

               

              We tried uninstall service pack but getting other issue which causing functionality not working . we submitted the ticket but adobe saying Unix level backup restore which time consuming and involve more process to get permissions  . Client is saying its weird we should be position to restore previous state quickly  if we found issues with service pack which we installed . Any General guidelines to install service pack must follow for smooth service pack install and revert back previous state if any issues .

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