Publishers intermittantly becoming unresponsive after applying service pack 6.5.7 | Community
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yonit_david
Level 3
Jan 14, 2021 8:50 PM UTC
Solved

Publishers intermittantly becoming unresponsive after applying service pack 6.5.7

Hi.  

I am having issues with some publishers after installing service pack 6.5.7.  The author instances appear to be ok.  I am seeing this repeatedly in the log . 

13.01.2021 03:33:08.391 *INFO* [10.170.16.11 [1610530388389] GET /mnt/overlay/granite/ui/content/shell/header/actions/pulse.data.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /mnt/overlay/granite/ui/content/shell/header/actions/pulse.data.json not found

 

Any ideas of what might be causing this?

Thanks

Yonit

 

 

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SureshDhulipudi
SureshDhulipudiAccepted solution
New Participant
Jan 16, 2021 2:41 PM UTC

There is a hot fix released for this

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-5-upgrade-to-6-5-7-cfp-causing-unresponsive-instances/qaq-p/391384/comment-id/84239#M84239

 

SP8 will be coming soon

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9 replies

SureshDhulipudi
SureshDhulipudiAccepted solution
New Participant
Jan 16, 2021 2:41 PM UTC

There is a hot fix released for this

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-5-upgrade-to-6-5-7-cfp-causing-unresponsive-instances/qaq-p/391384/comment-id/84239#M84239

 

SP8 will be coming soon

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    yonit_davidAuthor
    Level 3
    Jan 19, 2021 8:47 PM UTC
    How do I get this hotfix?
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    neilwebbcbs
    Level 2
    Jan 15, 2021 2:15 PM UTC

    I saw a couple of my 6.5.7 publish instances hang up recently, with what Adobe support have attributed to a possible deadock in the service registry.
    Have a look in your thread dumps and see if you have any blocked threads as per: https://issues.apache.org/jira/browse/FELIX-6252

    I'm told that this issue is resolved in 6.5.8.

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      yonit_davidAuthor
      Level 3
      Jan 15, 2021 6:04 PM UTC
      You mean like this:
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      yonit_davidAuthor
      Level 3
      Jan 14, 2021 9:54 PM UTC
      So, I also noticed that this url is not found when not logged in as admin..., so some security setting maybe changed and now it can't do what it needs to do? When logged in as admin, I can hit this url, but I don't know what's trying to hit it in the log - just an observation.
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