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RTE tools disappear

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Do tools disappear - Tools did disappear after going in and out of Rich Text Editor component more than 2 times basically when you hit X button to close RTE and open it again it is happening . See screenshot below. It is happening in AEM 6.3 SP1 and SP2 as well. Does anyone have similar issue please let me knowto fix it.

Thanks,

Narayana

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kautuk_sahniAccepted solution

Employee

It is a know issue with one of the case of Custom RTE. Please reach out to the support and ask for the fix.

Give them reference number as CQ-4233633.

-kautuk

Kautuk Sahni

Vineela_Karnati

Employee

Hi,

Even i faced the same problem but we resolved this issue by following this steps.

Rte Fixes: so that plugins dont disappear

Firstly you need to have this

1)aem-service-pkg -6.3.1 --sp1

2)cq-6.3.0-featurepack-20593-1.8 -- fp1

3) Install AEM CFP 6.3.1.2 by following the steps in this link.

4) Go to this location and change a line in CRXDE

/libs/clientlibs/granite/richtext/js/rte/CUI.RichText.js/

config = config ? config : {}; //instead of this

config = $.extend(true, {}, config); //use this

So, they released a CFP 6.3.1.2 to fix this issue but still you need to change one line as mentioned in the 4th step to fix this completely.

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kautuk_sahniAccepted solution

Employee

It is a know issue with one of the case of Custom RTE. Please reach out to the support and ask for the fix.

Give them reference number as CQ-4233633.

-kautuk

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Kautuk Sahni

Level 10

I am not seeing that with OOTB RTE - see:

Scott's Digital Community: Configuring Experience Manager Rich Text Editor Plugins in a Touch UI Component Dialog

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chirran414Author

Level 4

Custom RTE.

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Employee

is this happening on your OOTB RTE or a custom one?

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