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saibul
saibul
New Participant
September 14, 2020
Solved

Service accounts are not listing in AEM Publish under useradmin

  • September 14, 2020
  • 3 replies
  • 1722 views

AEM - 6.5.5

 

Service accounts are not listing in AEM Publish under useradmin. But it listing in author environments. Thanks in advance if anyone could help with this.

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Best answer by arunpatidar

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

3 replies

saibul
saibulAuthor
New Participant
September 17, 2020

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arunpatidar
arunpatidarAccepted solution
New Participant
September 15, 2020

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

Arun Patidar
    saibul
    saibulAuthor
    New Participant
    September 17, 2020
    The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it.
    Nupur_Jain
    Nupur_Jain
    Employee
    September 15, 2020

    Hi @saibul 

     

    Could you first check using crx/de if the accounts exist on publish or not? The users/group on publish and author can differ and there is a possibility that they don't exist on publish. 

     

    Thanks,

    Nupur

      saibul
      saibulAuthor
      New Participant
      September 17, 2020
      There is no log captured. The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it. Any solutions to bring it in the UI
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