Service accounts are not listing in AEM Publish under useradmin | Community
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saibul
saibul
Level 4
Sep 14, 2020 8:16 PM UTC
Solved

Service accounts are not listing in AEM Publish under useradmin

AEM - 6.5.5

 

Service accounts are not listing in AEM Publish under useradmin. But it listing in author environments. Thanks in advance if anyone could help with this.

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arunpatidar
arunpatidarAccepted solution
New Participant
Sep 15, 2020 1:14 PM UTC

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

Arun Patidar
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6 replies

saibul
saibulAuthor
Level 4
Sep 17, 2020 4:27 AM UTC

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arunpatidar
arunpatidarAccepted solution
New Participant
Sep 15, 2020 1:14 PM UTC

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

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Arun Patidar
    saibul
    saibulAuthor
    Level 4
    Sep 17, 2020 4:28 AM UTC
    The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it.
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    Nupur_Jain
    Nupur_Jain
    Employee
    Sep 15, 2020 5:39 AM UTC

    Hi @saibul 

     

    Could you first check using crx/de if the accounts exist on publish or not? The users/group on publish and author can differ and there is a possibility that they don't exist on publish. 

     

    Thanks,

    Nupur

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      saibul
      saibulAuthor
      Level 4
      Sep 17, 2020 4:26 AM UTC
      There is no log captured. The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it. Any solutions to bring it in the UI
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