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krishh_187
Level 4
January 20, 2016
Solved

Sidekick loading issue

I am facing strange issue. sidekick is taking lot of time to load and whole page is getting stuck. I am using chrome and deleted cache n number of times and restarted the system twice. 

 

Pls help me out

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smacdonald2008
smacdonald2008Accepted solution
Level 10
January 20, 2016

Looks as if someone loaded content or changed content under /libs that caused a JS failure. 

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9 replies

smacdonald2008
smacdonald2008Accepted solution
Level 10
January 20, 2016

Looks as if someone loaded content or changed content under /libs that caused a JS failure. 

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krishh_187Author
Level 4
January 20, 2016

smacdonald2008 wrote...

Here are some questions: 

1 - what is the RAM of the machine you are using

2 -  Did you make any changes under libs

3 - did this just start happening? 

 If you install a fresh install of CQ - you will see this is not an issue. 

 

RAM is 8 GB and dint make any changes in libs and it just happened suddenly. After fresh installation issue got resolved. But want to know the real issue.

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krishh_187Author
Level 4
January 20, 2016

Jitendra S.Tomar wrote...

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

 

Thanks Jitender for the valuable inputs 

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krishh_187Author
Level 4
January 20, 2016

Jitendra S.Tomar wrote...

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

 

Thanks a lot for the inputs mate :)

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krishh_187Author
Level 4
January 20, 2016

Kishore@CQ wrote...

Is this happening for every one or only with you??

 

Happening for every one in my team only on today :(

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Jitendra_S_Toma
Jitendra_S_Toma
Level 10
January 20, 2016

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

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    Lokesh_Shivalingaiah
    Lokesh_Shivalingaiah
    Level 10
    January 20, 2016

    please debug using the browser and see the timeline tab to see what is more time. From there we can start looking at the root cause

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    smacdonald2008
    smacdonald2008
    Level 10
    January 20, 2016

    Here are some questions: 

    1 - what is the RAM of the machine you are using

    2 -  Did you make any changes under libs

    3 - did this just start happening? 

     If you install a fresh install of CQ - you will see this is not an issue. 

    Translate
    GK-007
    GK-007
    Level 9
    January 20, 2016

    Is this happening for every one or only with you??

    Translate
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