The login page is constantly refreshing and I am unable to enter my credentials. | Community
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VNICOLI
Level 2
Jul 19, 2022 3:32 PM UTC
Solved

The login page is constantly refreshing and I am unable to enter my credentials.

hi, 
I have a problem accessing AEM. 
I try with my devices, a Lenovo laptop and a Macbook pro, I tray with ethernet cable and with wi fi.
Every time when I enter my username and password, while I am writing, the page refreshes and the 
initial login button appears again.
I have tried with edge, chrome and safari. 
I tried to remove my corporate vpn. 
I also tried to connect to an incognito page but the same thing happens. 
Can you help me?
My username is vanessa.nicoli@vodafone.com
Thanks
Vanessa Nicoli
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Manu_Mathew_
Manu_Mathew_Accepted solution
New Participant
Jul 19, 2022 5:26 PM UTC

@vnicoli It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

 

 

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4 replies

Manu_Mathew_
Manu_Mathew_Accepted solution
New Participant
Jul 19, 2022 5:26 PM UTC

@vnicoli It had happened to me some time back, restarting the system or closing all tabs and clearing cache,cookies etc at browser setting level worked for me.

 

 

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    VNICOLIAuthor
    Level 2
    Jul 21, 2022 9:57 AM UTC

    Thank you for your answer!

     

    I try to clear cache,cookies etc but it doesn't work 😞

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      SantoshSai
      SantoshSai
      New Participant
      Jul 19, 2022 4:34 PM UTC

      Hi @vnicoli ,

      Can you confirm, if you are accessing login screen via dispatcher? Check with other users is it the same for them. If yes ask your admin team to Clear cache directory.

      Hope that helps!

      Regards,

      Santosh

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      Santosh Sai
        VNICOLIAuthor
        Level 2
        Jul 21, 2022 10:04 AM UTC
         

        I don't know what a dispatcher is, but my volleaguer can log in and I can't.

        Initially they had the same problem, but selecting creative cloud access ad corporate makes them join AEM, not to me, even though I set everything up ad them. 😞

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