Unable to Access the pages in Prod Publish Instance aem 6.5.! It display Blank Pages. | Community
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imadullakhan
imadullakhan
Level 3
April 30, 2020
Solved

Unable to Access the pages in Prod Publish Instance aem 6.5.! It display Blank Pages.

Hi
Can anyone Let me know how to solve this issue.
while working on AEM Publish Instance, facing the issue in all the pages going competely blank.! Can anyone please help me out in this issue please.? #AEM

BrianKasingli
BrianKasingliAccepted solution
New Participant
April 30, 2020

@imadullakhan,

Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

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15 replies

vatsal_usbank
New Participant
April 25, 2023

We are noticing this issue in AEM 6.5.14 intermittently after code deployments. There are multiple projects(e.g. Project A, Project B which correspond to SiteA and Site B). Intermittently if Project A or Project B is deployed, immediately all site pages will start showing blank screen with similar error in logs. @asutosh_jena_  - Any comments?

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neerav_it
Level 2
April 10, 2025

We just came across same issue. if you don't mind sharing how you resolved it that will be of a great help @vatsal_usbank 

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Asutosh_Jena_
Asutosh_Jena_
New Participant
July 6, 2020

@imadullakhan Please update the below lines into sling.properties file under crx-quickstart/conf folder and restart the instance. You will never face this issue back.

sling.bootdelegation.sun=sun.*,com.sun.*,jdk.internal.reflect,jdk.internal.reflect.*

This issue will be observed with JDK 11 installation with AEM 6.5. It's a class loader issue.

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    imadullakhan
    imadullakhanAuthor
    Level 3
    July 8, 2020
    Thank you for the response
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    vatsal_usbank
    New Participant
    April 25, 2023

    Did above suggestion to add lines in sling.properties resolve this issue?

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    BrianKasingli
    BrianKasingliAccepted solution
    New Participant
    April 30, 2020

    @imadullakhan,

    Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

    Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

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      imadullakhan
      imadullakhanAuthor
      Level 3
      April 30, 2020
      Actually am getting the issue in that particular prod publish instance only, other than any instance its working fine, same page same components and same template. And if am opening any of the page in that projects it gives completely blank page also I checked the Error log it displays like, DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. Can you please help me out this issue.
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      ks13648490
      ks13648490
      New Participant
      April 30, 2020

      Primary check: Check if your custom bundles built to render the page are in active state.

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        imadullakhan
        imadullakhanAuthor
        Level 3
        April 30, 2020
        Yeah my bundle is in active state. i checked the error log there i got DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. This error msg
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