Unable to download Java SDK from Adobe Cloud

Question

As per [Adobe | Announcement] Oracle JDK support for AEM We are required to download the Java SE 11 SDK from the Adobe site rather than Oracle.

The link provided in the Announcement is http://www.adobeaemcloud.com/ but when I login with my Adobe ID I am unable to use any of the features of the site or access anything to download the Java files.

I receive a message saying "You will be receiving an email shortly from Adobe with a link to login with your Adobe ID credentials." but no email has appeared.

Am I missing something? IS there someone I can contact to provide access to the correct Java files for use with AEM?

Thanks

EricSt23 · Accepted Answer

I tried to update my answer

Yes I tried Incognito mode with 2 different IDs with the same result.

I'll review the troubleshooting page and if that does not help then I'll raise a ticket

Thanks for your help!

castaned · Answer

Hmm then perhaps it's an issue with your Adobe ID? or Browser caching. Perhaps try Incognito Mode or different browsers.

Otherwise, you can raise a Daycare ticket if you have an immediate need for the files.

More on Adobe ID Troubleshooting at [1].

[2] Adobe ID account sign-in troubleshooting

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