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Unable to edit text in Classic UI

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We have some users who cannot edit components in Classic UI.

However, I am able to edit these components just fine.

I have tried:

- Granting exact same permissions as my account.

- Granting full admin group permissions to these users.

- Clearing the users' browser cache and cookies.

Are there any other suggestions for what I might try to resolve this issue?

We are using AEM 6.2

The reason we are going back to Classic UI is simply to utilize the rich text editor's image drag and drop capability which seems absent in the current version of Touch UI.

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danielb89339311Accepted solution

New Participant

We figured out a solution.

We noticed that the affected users were missing a 'profile' node of resourceType 'cq/security/components/profile' inside their respective node in /home/users folder in crx.

So we just added that node in and classic UI was working again.

smacdonald2008

Level 10

Thank you for posting this useful information

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kautuk_sahni

Employee

Thanks for sharing the solution

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Kautuk Sahni

manoj_devapath

Level 5

smacdonald2008 kautuksahni this can be resolved

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danielb89339311AuthorAccepted solution

New Participant

We figured out a solution.

We noticed that the affected users were missing a 'profile' node of resourceType 'cq/security/components/profile' inside their respective node in /home/users folder in crx.

So we just added that node in and classic UI was working again.

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kautuk_sahni

Employee

Can you please check the error in error.log for those cases?

~kautuk

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Kautuk Sahni

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