Level 3

Unable to upload files to DAM

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Hi all,

A situation has developed (all of a sudden) where certain users cannot upload files to the DAM (AEM 5.6.1). Please see below a screenshot of the error from the WCM UI:

The error log also generates the following error:

04.07.2016 14:35:01.059 *ERROR* [JobHandler: /etc/workflow/instances/2016-07-04/model_21770228870383586:/*** PATH REDACTED *** of assets by compliance state for a configuration baseline.xlsx/jcr:content/renditions/original] com.day.cq.dam.commons.handler.AbstractAssetHandler createThumbnails: cannot create thumbnails for asset [*** PATH REDACTED *** of assets by compliance state for a configuration baseline.xlsx], failed loading graphical representation for rendition [*** PATH REDACTED *** of assets by compliance state for a configuration baseline.xlsx/jcr:content/renditions/original].

Has anyone encountered anything like this before?

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kautuk_sahni

Employee

Can you please try uploading using WebDev or any WebDev client like (winSCP or bitinex) ?

Till when your were able to upload images perfectly? can you please share the full error.log and browser log ?

Thanks and Regards

Kautuk Sahni

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Kautuk Sahni

C

courtthreeGDCAuthor

Level 3

Thanks mate,

All other behaviours are normal (including WebDav). And, to be clear, the only browser exhibiting this behaviour is Chrome 51. It's only since we upgraded to that this has happened. I'm afraid I can't share any further logs for security reasons.

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