*Urgent - AEM Mobile IOS Subscriptions Not Working

Hi Travis,

Quick update on our end - we've identified an area of our product, specifically around consuming receipts from Apple that would cause the issue you're seeing. It looks like Apple has changed their receipt format - we will be testing a fix in our stage environment this week and hope to roll out a fix into production sometime next week, I will update this thread once that date has been confirmed.

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Darren

Hi Darren,

Nothing has changed on our end as well. We just recently got inquiries from customers a few weeks ago so I started to look into it. The project settings are setup correctly, and individual purchases work as expected, just not subscriptions. 

Right now if I try to purchase an annual auto-renewal subscription (in Testflight) I will not get access to the newest issue. Are you able to reproduce this same problem?

I have tried to email cresupp@adobe.com several times and do not get an automatic response. If it's more helpful to take this offline please email me @ travis.daniels@outdoorsg.com and I can send you anything that might help isolate the problem. Thanks for your help in getting this resolved asap.

Travis

Hi Travis,

We've been unable to isolate a possible cause for your issue as of yet.

There's been no code change in the subscription portion of AEM Mobile in quite some time (nothing aligns on our side with your description of a few weeks ago).

Has anything in your project's subscription settings changed?

We continue to dig into this, just want to scratch off the above while we're at it.

ref: Set up in-app purchases and subscriptions for AEM Mobile apps

thanks,

Darren

Hi Travis,

I pinged customer care and they indicated they haven't received your cresupp request. Maybe resend?

In the meantime, we have been able to reproduce what you've described and are working on a solution. I will update the thread once I know more.

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Hi Andrew,

Thanks for responding. I have emailed cresupp@adobe.com and have not received a response yet. Usually I get an email confirming the ticket was created. If I should submit it elsewhere please let me know.

Thanks!

Travis