Video thumbnail is not generating after FFMPEG Installation | Community
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KaibalyaJena_123
New Participant
August 29, 2023

Video thumbnail is not generating after FFMPEG Installation

  • August 29, 2023
  • 1 reply
  • 764 views

Hi All,

 

I have installed the FFMPEG plugin on the server level in the production environment for video thumbnail generation, but the thumbnail generation is still not happening.

 

I have installed the same plugin on lower environments (DEV and QA), and the thumbnail generation is happening as expected.

 

Can anyone please help with what is causing the issue in the PROD environment?

Do I need to add any additional configuration?

 

Note: AEM Version 6.5.16.0

         Service Pack 6.5.16.0

 

Thanks in advance.

 

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1 reply

varun249715
varun249715
Employee
August 29, 2023

Hi @kaibalyajena_123 

 

Did you check error.log after uploading the video? Is there any error that you are seeing? 

If its working on lower environment and all the package version is same so shouldn't be any issue.

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