New Participant

Videos not playing on publisher instance in my local.

Forum|Forum|4 years ago
September 27, 2021
7 replies
1408 views

Hi Team,

When I publish any video from author to publish instance in my local, when I click on the video it says preview not available. Could you please help me what I am missing here?

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L

lone_Ranger

New Participant

Hi, @ashwinissrinivas,

check inside rendition if originals is present in that video Inside DAM!

A

ashwinissrinivasAuthor

New Participant

Hi @lone_ranger

Should I check this in author or publish instance? Could you please help me with the steps?

Manu_Mathew_

New Participant

Hi @ashwinissrinivas

You can also check in crx console in the publish instance. As long as all assets and components are on Publisher , it should behave the same as on the Author instance.

Kiran_Vedantam

New Participant

Hi @ashwinissrinivas

Can you please share more info:

What kind of video is it?
Any error in the logs?
What component are you using to play the video?
Is the latest code available in publish?

Thanks,

Kiran Vedantam.

A

ashwinissrinivasAuthor

New Participant

Hi @kiran_vedantam

I tried with .mov and .mp4 files, No errors in the log. Its a custom component. yes its the latest code and working fine in other environments. Facing this issue only in my local.

Regards,
Ashwini