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Lakshmi9
Level 3
Jun 15, 2022 2:45 PM UTC
Solved

whitelist dedicated ip address

Hi Team,

Could someone help me to understand, does outlook has dedicated IP whitelisted? Is it mandatory or can we proceed without whitelist it? 

 

Thank you

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Kiran_Vedantam
Kiran_VedantamAccepted solution
New Participant
Jun 18, 2022 2:40 PM UTC

Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

Thanks,

Kiran Vedantam.

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5 replies

Kiran_Vedantam
Kiran_Vedantam
New Participant
Jun 15, 2022 4:56 PM UTC

Hi @lakshmi9 

 

When you are using the default smtp details, your cloud should take care of sending the email. Can you just try by sending an email?

 

Thanks,

Kiran Vedantam.

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    Lakshmi9Author
    Level 3
    Jun 15, 2022 5:05 PM UTC

    Hi @kiran_vedantam 

    default configurations are working on local & dev but not on stage & prod environments. As per team suggestion, was trying to do the email service configs. 

     

    After all configurations done except whitelist IP, tried the email functionality n getting the below error.

     

    com.day.cq.mailer.MailingException: org.apache.commons.mail.EmailException: Sending the email to the following server failed : proxy.tunnel: 30002. 

     

    But able to access the username & password from cloud env variables but not the host from cloud API configs. It's always throwing the above error.

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      Kiran_Vedantam
      Kiran_VedantamAccepted solution
      New Participant
      Jun 18, 2022 2:40 PM UTC

      Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

      Thanks,

      Kiran Vedantam.

      Translate
        Nirmal_Jose
        Nirmal_Jose
        Employee
        Jun 15, 2022 3:50 PM UTC

        o365 has dedicated IP ranges. Please refer to [1]

        What is the relevance of the question for AEM ?

         

        [1]- https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide

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          Lakshmi9Author
          Level 3
          Jun 15, 2022 4:34 PM UTC

          Hi @nirmal_jose 

          this is regarding email service. Is it compulsory to get the dedicated ip address whitelisted in order to get the configurations done?

           

          email service:

          https://experienceleague.adobe.com/docs/experience-manager-learn/cloud-service/networking/examples/email-service.html?lang=en#

           

          Thank you

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