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Helen_DD
Level 2
Apr 14, 2021 9:23 AM UTC
Solved

Your request could not be completed because you have been signed out.

Hi All, 

What is the possible cause and fix for the alert "Your request could not be completed because you have been signed out. "?

 

Thanks in advance

 

@1709464 

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user05162Accepted solution
Employee
Apr 14, 2021 2:21 PM UTC

This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

 

[1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

 

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2 replies

user05162Accepted solution
Employee
Apr 14, 2021 2:21 PM UTC

This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

 

[1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

 

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    Asutosh_Jena_
    Asutosh_Jena_
    New Participant
    Apr 14, 2021 9:59 AM UTC

    Hi @helen_dd 

     

    How frequently you are getting this alert? If you would have inactive for longer duration you will get this alert as the session will not be valid.

    Also have you made any changes to Sling Authentication Service ?

     

    Some article here:

    https://helpx.adobe.com/in/experience-manager/kb/users-randomly-getting-your-request-could-not-be-completed-because-you-have-been-signed-out-in-aem.html

     

    Thanks!

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