Adobe Experience Platform

Dear AEP Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.That's why we're excited, in this new year, to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for January 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for AEP.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any AEP-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP. Start supercharging your problem-solving skills today

As a marketer, your goal is to create impactful campaigns that boost sales and reach the right customers. To do that effectively, you need to stay up to date on the latest tools and features that can give you an edge.  Every week, new features and capabilities roll out in Adobe Experience Platform (AEP) and its applications. Figuring out which ones matter to your work and how to use them can feel like a full-time job. You’ve probably tried it all—bookmarking release notes for later, attending webinars, or asking colleagues and consultants for help. These methods are time-consuming and expensive, and sometimes you never get to them. So, how do you stay on top of it all without getting overwhelmed? That’s where AI Assistant in Adobe Experience Platform comes in. “Something I really have been liking is discovering and learning new features through the AI Assistant. I recently found out about Content Cards and Content Accelerator in Adobe Journey Optimizer in a conversation

Hello everyone, I understand that in DataStream set up you can apply some rules for filtering event data that comes from Web/Mobile SDK and then it send data to event dataset. But, Is there a way to send some columns to event dataset enabled for profile and the rest of them, send to other dataset that isn't enabled for profile? In other words, I want to exclude some columns for the first dataset (I don't want to send all of them) and send it to other dataset. The purpose of this, is to reduce the usage of Total Storage License. Any advice is grateful. Thank you.

Hi,I am looking into the Adobe Data Distiller Guide (Adobe Data Distiller Guide | Adobe Data Distiller Guide), and I am trying to follow along with the exploration section for AJO, here: EXPLORE 300: Exploring Adobe Journey Optimizer System Datasets with Data Distiller | Adobe Data Distiller Guide When I run the query in the attachment I get 0 rows.SELECT table_name, column_name, data_type FROM information_schema.columnswhere table_name = 'ajo_entity_dataset';The sandbox is new, and we have no journey defined yet. However, as the dataset seems to exist, I am expecting to see at least the metadata in information_schema.columns. But I get nothing. Question is: is this a matter of permissions, or it is because there is no journey yet? I can see the columns in information_schema.columns for other datasets, but not for the AJO ones. 

Hi,On the Partners deep dive in December there was a presentation around Adobe Distiller. During that presentation we have been introduced to a very good resource https://data-distiller.all-stuff-data.com/ - Adobe Distiller Guide by Saurabh Mahapatra. I went through some of the topics in this guide in the past few weeks. However, it seems that today I cannot access the resource anymore. It asks to sign in to Git Books and I cannot go past it. Did anybody that accessed this resource previously have the same issue? 

Hi,I am implementing Adobe Experience Push Servicees for iOS platform. I have followed the same for implementation from below link :-https://www.youtube.com/watch?v=t36Xjhukmro&t=2433sFollowed below link from Adobe :-https://experienceleague.adobe.com/en/docs/journey-optimizer/using/push/push-config/push-configurati...https://experienceleague.adobe.com/en/docs/campaign-classic/using/sending-messages/sending-push-noti...https://experienceleague.adobe.com/en/docs/platform-learn/implement-mobile-sdk/experience-cloud/jour... Regarding Adobe Experince set we did all which we need to do.Still getting below :-Couldn't Detect SandboxThe sandbox is pulled out of the Edge Streaming Validation events. It's possible events aren't making it to the Platform yet. Check and make sure the Platform has been set up correctly.

Hello, Through the testing I have been completing for the Adobe Experience Platform's Web SDK for Adobe Analytics and Adobe Target, I have identified a specific issue relating to the latest version of the AEP Web SDK extension (v2.26) that can be installed in Adobe Launch tag properties.  I have noticed that with the latest version of the AEP Web SDK extension, the ECIDs that are being generated in my "Interact" requests in the network tab are changing with every interaction/pageView/rule that fires. This was confusing me for quite a while and after contact Adobe support, they said they hadn't received any complaints regarding this issue. Because my test website is being hosted locally, the domain name is "localhost" and as a result, Adobe were suggesting that the server was the cause of this issue. However, after doing some additional research, I discovered that in the latest version of AppMeasurement (v2.26), Adobe has deprecated the cookieDomainPeriods variable. As my

Use this thread to ask any questions related to the Migrate Adobe Analytics to Web SDK using Tags tutorial on Experience League. Experts are monitoring this thread to ensure your questions are answered.

Hello People,Is there a way to refresh the data distiller audience by a trigger or updating dataset, so that the audience will not get dropped after 30 days?

Hello All,  I have a question regarding user access control within AEP. I am noticing a difference between Product Profiles in the Admin Console and "Roles" within the Platform. Are they the same thing, or am I misunderstanding something? I have been looking to utilize the the AEP API's for more programmatic control of my organization's AEP sandboxes. My organization is trying to improve our User Access Control for our adobe products and I noticed that AEP does Access Control through the web portal itself alongside the Product Profiles in the Admin Console. Can Someone please explain to me the difference, and please link any assisting documentation if possible.  Thank you, Jacob Van DineComcast, Software Engineering & DevelopmentEngineer 2 (P.S. This is my first post in the community forum - please let me know if there is anything I can improve on in my communications! Thank you!)

What are the capability differences between implementing the WebSDK client-side and utilizing Event forwarding compared to using the Server Side API for things like data collection and/or deployment of 3rd Party Tags? Are there any differences specifically related to things like 3rd Party Cookie Deprecation (will one method protect you better from this), Safari / Apple ITP, and setting FPID that are enabled by one method or another?

I have an unsupported scenario in how we are managing flicker delay.  To accommodate it, I need to know the moment when Target has completed the render of any personalization.  I've attempted to do this via actions in a Launch/Tags rule, but even using "wait to run next action" on the send / render for Target, it still fires before the render has actually occurred.  I'm assuming I need to set an event listener or similar, but don't know what to listen for.  I'm even willing to do the entire send as custom javascript with a ".then" to handle the response, but I'm not quite sure how to make it work on the actual render event. Thanks!

Is it possible to get an understanding of number of times a rule has fired and what location the rule has fired? I am not only looking at AA rules but also Meta, LinkedIn, etc.. Is there any way to get that data from Data Collection, Admin, or Adobe itself? 

Hello,  We finished this step 2D image generated by VLM in visionOS As you can see, the result is based on another image dataset. This is a result and we need a lot of cute 3d character image without background  I would like to use Adobe stocks such ashttps://stock.adobe.com/kr/images/3d-monster-cartoon-character-fun-toy/637252498as dataset to train diffusion model  Let me know what should I do.  Flus, why there is no Adobe AI conference?

Hi Community,I’m encountering an issue while trying to delete records in our sandbox and would appreciate any insights or help.Here’s the situation:I created a delete record request via the UI for two records in our sandbox. The request was completed successfully, but the records were only cleaned up from UPS and not from the datalake.Additionally, according to the documentation, I am unable to find the option to select whether to delete records from a specific dataset or from all datasets.Has anyone faced a similar issue or knows how to resolve this? Any guidance would be greatly appreciated.I’ve attached screenshots for reference:Screenshot of the successful completion of the delete requestScreenshot from UI showing the absence of the dataset selection functionality as per document.Screenshot of the dataset selection option from the AEP documentThanks in advance!

Hi all. Hoping someone can help me with this strange issue I'm encountering. I don't know if this is a bug I should be calling Support over, or if I'm just going about this wrong process-wise.The problem: I'm getting this error when trying to enable Target on a datastream in my staging and production sandboxes, but not my development sandbox: "An error occurred while saving the datastream. Cannot communicate with the policy enforcement service. Try again later."The context:I am using tags and the Web SDK to implement CJA (through Experience Platform) and Adobe Target, and am trying to set up separate datastreams to cover each of my web environments.I have separate sandboxes set up for my three envs, so I need to set up a datastream on each one:Development (dev)(This is the only sandbox that lets me enable Target on a datastream without error)Staging (dev)Production (prod, default)The process:I am closely following this tutorial on implementing Target using Web SDK. Stuck

Hi Team,As per this KB Article currently streaming ingestion support up to 1MB of Experience Data Model (XDM) message. Can somebody help me understand what all things contribute to the size of the message? For example in a WebSDK ingestion, is it the entire XDM JSON object in the request payload including the XDM keys and values passed in it or is it calculated using just the values passed against XDM keys? Does anything additional to the XDM object like meta, query, events[].query, events[].data objects in below screen shot also contribute to this size? 

I am trying to debug a page. The page is connected to analytics but still debugger is not tracking any hits. What can be the possible reason for this? It used to work for me earlier, but lately, I am unable to track hits on the page. Please share a resolution.

We use Adobe Analytics for our site. I am a developer and have been using the Adobe Experience Platform Debugger for a while now on Chrome for Mac. It stopped working about a month ago. Today, I uninstalled it and reinstalled it. It worked on the initial load. I press "Clear Events" every so often, but after 5 minutes it stopped working again. Then it said that it "Adobe Analytics - Not Found". I then closed out the browser and reopen it. It then finds it but no analytics are being refelected. What could be the cause of this? I tried to find documentation on how to troubleshoot but got no where.

Hi, In my datastream, I selected the option to get mobile information collected: The fields are present in my schema but are empty in my dataset: Do I have to add something in the mapping (nothing is mapped) or it will be done automatically?Thanks Robin

We are currently switching from legacy DETM implementation of data collection. When testing our property using adobe debugger, we have the property fully loaded and no errors on the home page, but as soon as we click into buyflow we get errors thrown in the "launch-environment-id.js" file. Specifically when the launch file is trying to perform a split function on the environment variables. when i fetch the environment manually on console "development" is shown, which is correct, but what could be the issue that would cause the "e" variable in the build file to be undefined? Thanks in advance!

Hi Team, I am not able to see the batch evaluation details under monitoring tab, there is only export details. Do we need an additional admin access request. Please confirm. Attached screenshot for reference. Regards,Yashwanth

Hi,  Is there a way to if a specific attribute was updated during streaming ingestion and only qualify users whose values were updated in that specific ingestion into a journey. I know we can audiences, but audiences would consider already existing profiles in AEP that has those values as well. We'd just like to check for the new profiles that are updated with each ingestion (not scheduled). Also, these attributes are profile attributes and not events 

 Hi Experts, I'm trying to check if while creating the multi entity audience, does the lookup dataset also needs to be profile enabled in order to get the field in AEP audience.With both the schemas individual profile and custom class enabled for profile, I'm able to see the lookup fields in audience, want to check if this is disabled for profile, how will it behave.