Adobe Journey Optimizer - with Journey, there is guardrail of global time out duration for profiles

Question

Hi Team,

Question that I noticed there is limitation for AJO Journey if existing profiles entered the journey and max duration for staying in the journey is 91 days. However, my Cadence of program is 3 years' time to finish and exit to the ending point of journey for sending out email on bi-monthly basis. what's the recommended you would advise as the best practice?

nnakirikanti · Accepted Answer

@chrisyan You can't have jump activity if your journey have Audience Qualification or Read Audience in the same journey

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/jump#jump-limitations-authoring

~cheers,

NN.

vraghav · Answer

@chrisyan the only option available is to use a chain of journeys, one each for the 90 days period.

Inside Journey A add a jump activity to go to Journey B and then so on. Please refer to limitations related to this activity

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/jump

Please note that if a profile is already in Journey B and you want to pass the same individual again from Journey A to B, this won't happen. It is highlighted under the limitations section on the link shared above.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded