Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers?

Forum|Forum|1 year ago
April 18, 2024
2 replies
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Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers? Or is there a way to update the customer profile attribute if they are on a suppression list

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Best answer by Mohan_Dugganab

This is currently not feasible.

Closest way would be to create a batch segment on message feedback event dataset filtering our records that are hard bounces

    "messageDeliveryfeedback": {
            "messageFailure": {
              "type": "Hard"
            }

DavidKangni

New Participant

Hi Caveman

You can use this path
XDM ExperienceEvent>Experience>Customer Journey Management>Message Delivery feedback>Message Exclusion>Exclude Reason

The value to use is "Suppressed"

Thanks,

David

David Kangni

C

Caveman77Author

New Participant

Thanks, I will build audience to Test

Mohan_DugganabAccepted solution

Employee

This is currently not feasible.

Closest way would be to create a batch segment on message feedback event dataset filtering our records that are hard bounces

    "messageDeliveryfeedback": {
            "messageFailure": {
              "type": "Hard"
            }

C

Caveman77Author

New Participant

Thank you for the clarification.

This seems like it should be a product feature, since there is little value in having an audience that cannot be contacted.

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