Can I Insert Personalized Offer Decision in Channels other than Email

Forum|Forum|1 year ago
July 16, 2024
3 replies
898 views

Hi,
we are exploring how can we use offer decisioning in different channels.

After going through documentation Offer decision can be inserted in email channel, in adobe target, can be consumed in mobile app.
How about adding offer decision in other campaign types like web, inapp message, push notifications, codebased experiences?

Thanks

Srinivas

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Best answer by DavidKangni

@srinivasadevar1

Not all channels support offer decisioning in AJO by default. There is a workaround by using personalization syntax but some limitations as some features such as capping (in my case) won't work as expected.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/offer-decisioning-via-web-channel-in-ajo/m-p/687306#M2291

Thanks,

David

I

IvanMi1

Employee

Additional updates to decisioning are forthcoming to better support all AJO channels.

DavidKangniAccepted solution

New Participant

@srinivasadevar1

Not all channels support offer decisioning in AJO by default. There is a workaround by using personalization syntax but some limitations as some features such as capping (in my case) won't work as expected.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/offer-decisioning-via-web-channel-in-ajo/m-p/687306#M2291

Thanks,

David

David Kangni