Could we utilize message feedback status in the same journey? | Community
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Vin_Adobe
Level 2
May 8, 2025
Solved

Could we utilize message feedback status in the same journey?

Hi Team,

We have a scenario where a message feedback status from email need to be utilized within the same journey. 

Attribute : _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus

Example:


Query:

Is it possible to use feedback status (or any other message attribute)  directly in journey to be utilized for conditional query or update activity or custom action?

 

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
May 8, 2025

@vin_adobe Yes, you can setup an audience with the feedback status criteria and use them in the conditions. It will be a batch audience though.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/whats-new/previous-rn-new/release-notes-2024

  • Send and open events - Starting November 1st, 2024, streaming segmentation will no longer support the use of send and open events from Journey Optimizer tracking and feedback datasets. This change will apply to all customer sandboxes and organizations. Learn more

Thanks, Sathees
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1 reply

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
May 8, 2025

@vin_adobe Yes, you can setup an audience with the feedback status criteria and use them in the conditions. It will be a batch audience though.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/whats-new/previous-rn-new/release-notes-2024

  • Send and open events - Starting November 1st, 2024, streaming segmentation will no longer support the use of send and open events from Journey Optimizer tracking and feedback datasets. This change will apply to all customer sandboxes and organizations. Learn more

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Thanks, Sathees
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