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Silvio6
Silvio6
Level 5
February 3, 2024
Solved

Dont' send email twice

Hi, is there a way via condition or any other activity to avoid contact same profile in a journey twice? I know the "Allow re-entrance" option but it does not help to my use case. I'd like to add like a condition before email checking profile have not been contacted by that email. Thanks.

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Employee
February 6, 2024

Event data can be accessed only if the journey starts with a unitary event.

 

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9 replies

Mohan_Dugganab
Mohan_Dugganab
Employee
February 6, 2024

Accessing events via yyy.profile.timeSeriesEvents.zzz will not work.

 

You can create a batch segment leveraging the attributes (feedbackstatus, eventtype, timestamp, journeyversionid) of message feedback event dataset and then exclude this segment in the condition node using inSegment() function

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Silvio6
Silvio6Author
Level 5
February 6, 2024

ok you mean we can not access event data via condition even if the event dataset is enabled for profile?

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Employee
February 6, 2024

Event data can be accessed only if the journey starts with a unitary event.

 

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    SatheeskannaK
    SatheeskannaK
    Level 1
    February 5, 2024

    @silvio6, You can use the message feedback event dataset to retrieve the sent status and the messageExecutionID to identify profiles that received the message within the condition activity and branch them accordingly.

    Path: 

    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus
    _experience.customerJourneyManagement.messageExecution.messageExecutionID

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    Thanks, Sathees
    Silvio6
    Silvio6Author
    Level 5
    February 5, 2024

    Hi! ok, but in condition activity here's how can I add it

    #{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents.at(0)._experience.customerJourneyManagement.messageExecution.journeyActionID} == '1768d842-352a-467c-abc9-062af61fe6bd'

    But that is nos working. I think I-m missing something in (at(0)) part...

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    SatheeskannaK
    SatheeskannaK
    Level 1
    February 5, 2024

    @silvio6, You can use simple mode to define this condition like example below,

    Advanced mode will translate like this,

    (in(#{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents._experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus}, ["sent"])) and (equalIgnoreCase(#{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents._experience.customerJourneyManagement.messageExecution.messageExecutionID}, "1234"))

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    Thanks, Sathees
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