Email | Community
Skip to main content
Best answer by SatheeskannaK

@ajo_wisdomchase @pradeep_kumar_srivastav AJO has a forward email feature that can be used for this purpose. Take a look at this documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/configure-email/email-settings#forward-email

2 replies

SatheeskannaK
SatheeskannaKAccepted solution
New Participant
August 8, 2024

@ajo_wisdomchase @pradeep_kumar_srivastav AJO has a forward email feature that can be used for this purpose. Take a look at this documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/configure-email/email-settings#forward-email

Thanks, Sathees
    Pradeep_Kumar_Srivastav
    Pradeep_Kumar_Srivastav
    New Participant
    August 8, 2024

    Thanks @satheeskannak The suggested approach is sound, however, the limitation of using a forward email address outside of Adobe's subdomains introduces a potential risk to user trust in the authenticity of auto-responses. So this is something to think about beforehand. @ajo_wisdomchase 

     

    Thanks!

    SatheeskannaK
    SatheeskannaK
    New Participant
    August 8, 2024

    @pradeep_kumar_srivastav I don't foresee any authenticity issues on this as the forwarding happens in the backend customers wouldn't be knowing it.

    Thanks, Sathees
    Pradeep_Kumar_Srivastav
    Pradeep_Kumar_Srivastav
    New Participant
    August 8, 2024

    Hi @ajo_wisdomchase , I don't think this is available in AJO. Please have a look at the below workaround in ACC and see if this can be done for AJO as well.

    https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-22514

     

    Terms & ConditionsAccessibility statement

    Loading footer...