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New Participant
March 12, 2025
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Email Journey Error : 'messageExecutionError', 'kafkaError', blank errors

  • March 12, 2025
  • 2 replies
  • 576 views

Hi,

We have a journey where we are sending out emails. In CJA report we saw some 'messageExecutionError'. I went through existing questions highlighting same issue but couldnt find much description on what could be the cause, queries to check the details, or fixes. 

 

Any suggestions/advice is much appreciated

 

Update : I dived a bit and found that the executionErrorCode to be 'kafkaError' and in some places actionExecutionError was blank. 

 

I didnt even find any relevant adobe documentation detailing the issue

Best answer by _Manoj_Kumar_

@agooddoc  Looks like a product issue. The messages were forwarded to Kafka for queuing but couldn't be processed. I would suggest creating a support ticket to get more details on this.

 

2 replies

_Manoj_Kumar_
_Manoj_Kumar_Accepted solution
New Participant
March 13, 2025

@agooddoc  Looks like a product issue. The messages were forwarded to Kafka for queuing but couldn't be processed. I would suggest creating a support ticket to get more details on this.

 

     Manoj     Find me on LinkedIn
KotiSyamala
New Participant
March 12, 2025

Query the "Journey Step Events" dataset to see what happened and what caused the error.

AGoodDocAuthor
New Participant
March 12, 2025

I did so, but only found below errors: 'messageExecutionError', 'kafkaError', and few blank entries