Email Preference Choice Value not appearing on profile record

Question

Im creating an opt in journey for when a user selects email preferences to opt in to via a landing page and form in AJO (newsletter, events, education, products). However, im noticing that when the preferences are selected on the form and added to a subscription list, the system generated segment is showing 0 people and the choice value for the preference is not appearing on the profile record. Do I need to create a schema for the email preferences choices?

SatheeskannaK · Accepted Answer

Hi @ryanmoravick,

When you add profiles to the subscription list they should have a choice value set on the OOTB consent and preference details field group (Refer below screenshot). Once a profile is successfully added to the subscription list you should see profile attribute contains something like

'consents.marketing.email.subscriptions.Test_Subscription.val' with value 'y' and a few other attributes related to the subscription. Look at this documentation page on how to use customize the consents and preferences field group to handle Marketing preferences and subscriptions.

https://experienceleague.adobe.com/docs/experience-platform/xdm/data-types/marketing-field-subscriptions.html?lang=en#subscriptions

RyanMoravick · Answer

thank you, the documentation was very helpful. Im seeing the preferences on the user profile now as expected.

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