Email Tests not being received by all intending recipients in AJO Sandbox

Forum|Forum|1 year ago
January 31, 2025
4 replies
865 views

I have sent test emails to four profiles, but only one test profile is receiving the test email in Adobe Journey Optimizer. All four profiles are test profiles. I am doing this from the Sandbox. Some (but not all) received the test emails after several hours.

Journey Optimizer

Best answer by vraghav

It could be a combination of Consent, suppression list and merging of profile based on the identitiy namespace you are using. Check the consent fields used. If the required attribute is set to NO, email won't go out.

Sukrity_Wadhwa

Employee

Hi @krishnan5,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
Thank you!

Sukrity Wadhwa

vraghavAccepted solution

Employee

It could be a combination of Consent, suppression list and merging of profile based on the identitiy namespace you are using. Check the consent fields used. If the required attribute is set to NO, email won't go out.

TylerKrause

New Participant

Hey @krishnan5!

Additionally check if any of the profiles merged. If they are, some odd experiences have been observed.

The workaround my org typically does it to trigger a singular profile off via test mode, and just replace the email parameter on the delivery with a hardcoaded value of the intended recipient.

Hope that works out for you!

Best,
Tyler Krause

somen-sarkar

New Participant

Hi @krishnan5 ,

Check if the profiles are added in "Suppression List" or have some custom "Allowed List" rule in the channel Email settings configurations. Hope this will help.

Thanks,

Somen

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