Emails not sent

Question

Hi all, 
 
We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.
 
Best, 
Celia

Mohan_Dugganab · Accepted Answer

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples#message-feedback-event-dataset

ReenaJohn · Answer

hi @ccg1706 Can please elaborate how do you know that you have received the email.

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