Emails not sent

Forum|Forum|10 months ago
April 29, 2025
2 replies
556 views

Hi all,

We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.

Best,

Celia

Best answer by Mohan_Dugganab

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples#message-feedback-event-dataset

ReenaJohn

New Participant

hi @ccg1706

Can please elaborate how do you know that you have received the email.

Mohan_DugganabAccepted solution

Employee

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples#message-feedback-event-dataset

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