Enable the Ability to see/apply the Business Rules via a button in the Messages UI? | Community
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Caveman77
Level 4
March 4, 2025
Solved

Enable the Ability to see/apply the Business Rules via a button in the Messages UI?

We have the ability to set the business rules and activate them? However the tutorial videos show that we need to apply them at the message level?  Does anyone know the permissions level required or is this a UI bug? 

 

It is supposed to be here:

 

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
March 4, 2025

@caveman77 I don't see that it's not showing in the UI to add the business rules option. Doesn't seem to be a permission issue. Probably open a ticket adobe support to look into this issue.

Thanks, Sathees
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5 replies

RiteshY18
RiteshY18
New Participant
March 5, 2025

@caveman77  you did not see because you have to define rule and then activate it to be available to use for you campaign , go to admin section to define business rule, and if it not define would not be available by default 

 

 

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/configure-frequency-capping-rules

 

 

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Caveman77Author
Level 4
March 5, 2025

We enabled the business rules and activated them.  The button does not appear in the UI on the email template editor, as displayed in the video.   We have opened a ticket with Adobe Support

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    RiteshY18
    RiteshY18
    New Participant
    March 5, 2025

     @caveman77  it worked, yeah your end worked with Adobe support

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    SatheeskannaK
    SatheeskannaKAccepted solution
    Level 1
    March 4, 2025

    @caveman77 I don't see that it's not showing in the UI to add the business rules option. Doesn't seem to be a permission issue. Probably open a ticket adobe support to look into this issue.

    Translate
    Thanks, Sathees
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