How to identify the email opened in Android or Apple device (sending the email via AJO journey)

Forum|Forum|9 months ago
May 14, 2025
3 replies
709 views

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

Journey Optimizer

Best answer by Mohan_Dugganab

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

DavidKangni

New Participant

@mohan_dugganab @st_questions @ankitjasani29

Mohan is correct. User agent is not available in email tracking today. You have browser details when using data collection with web but not for email.

For your reference, I submitted an enhancement request a year ago and it was accepted but I don't know the timeline.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-ideas/add-device-information-in-ajo-tracking-dataset/idi-p/660954

Thanks,

David

David Kangni

S

ST_questionsAuthor

New Participant

Thanks David and Mohan

AnkitJasani29

New Participant

Hi @st_questions ,

I suggest to try query service for the same and extract device type from the user agent.

Mohan_Dugganab

Employee

user agent information is not available in the current state in the email tracking system dataset

AnkitJasani29

New Participant

Hi @mohan_dugganab ,
My reference is based on the link shared below.

https://experienceleague.adobe.com/en/docs/experience-platform/xdm/data-types/browser-details

Mohan_DugganabAccepted solution

Employee

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

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