How to identify the email opened in Android or Apple device (sending the email via AJO journey) | Community
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ST_questions
Level 2
May 14, 2025
Solved

How to identify the email opened in Android or Apple device (sending the email via AJO journey)

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

Mohan_Dugganab
Mohan_DugganabAccepted solution
Employee
May 14, 2025

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

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7 replies

DavidKangni
DavidKangni
New Participant
May 15, 2025

@mohan_dugganab @st_questions @ankitjasani29 

Mohan is correct. User agent is not available in email tracking today. You have browser details when using data collection with web but not for email.

For your reference, I submitted an enhancement request a year ago and it was accepted but I don't know the timeline.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-ideas/add-device-information-in-ajo-tracking-dataset/idi-p/660954

Thanks,

David

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David Kangni
    ST_questionsAuthor
    Level 2
    May 15, 2025

    Thanks David and Mohan

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      AnkitJasani29
      AnkitJasani29
      Level 6
      May 15, 2025

      Hi @st_questions ,

      I suggest to try query service for the same and extract device type from the user agent.

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      Mohan_Dugganab
      Mohan_Dugganab
      Employee
      May 15, 2025

      user agent information is not available in the current state in the email tracking system dataset

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      AnkitJasani29
      AnkitJasani29
      Level 6
      May 15, 2025

      Hi @mohan_dugganab ,
      My reference is based on the link shared below.

      https://experienceleague.adobe.com/en/docs/experience-platform/xdm/data-types/browser-details

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      Mohan_Dugganab
      Mohan_DugganabAccepted solution
      Employee
      May 14, 2025

      Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

      Translate
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