How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing | Community
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AndrewEt
New Participant
October 2, 2025
Solved

How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing

 

Hi all I Created a simple Journey - see attached image

The Alert : The Web channel items are empty or missing. (CJMMAS - 2033-422)

 

The channel config appears to be correct

 

Any ideas?

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
October 2, 2025

@andrewet Follow this thread on a similar issue, and also take a look at the documentation to troubleshoot the problem with the help of assurance.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/ajo-web-channal-error/td-p/719180

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

Thanks, Sathees
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SatheeskannaK
SatheeskannaKAccepted solution
Level 1
October 2, 2025

@andrewet Follow this thread on a similar issue, and also take a look at the documentation to troubleshoot the problem with the help of assurance.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/ajo-web-channal-error/td-p/719180

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

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Thanks, Sathees
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