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In App audiences

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Hi, when using Audiences for In-App messaging in AJO, are only Edge audiences supported, or can other audience types be used as well?

Journey Optimizer

A

AJODevAccepted solution

Level 4

Hello @silvio6 ,

The In-App message will work only for Edge audience as those contain edge attributes.

Any audience with Batch or streaming doesn't have edge attributes so it doesn't work.

Try to update a profile with edge attribute and try testing it.
https://experienceleague.adobe.com/en/docs/experience-platform/destinations/ui/activate/activate-edge-profile-lookup#:~:text=Step%204%3A%20Look%20up%20the%20profile%20attributes%20on%20the%20edge,-By%20now%20you

Thanks

AJODev

A

AJODevAccepted solution

Level 4

Hello @silvio6 ,

The In-App message will work only for Edge audience as those contain edge attributes.

Any audience with Batch or streaming doesn't have edge attributes so it doesn't work.

Try to update a profile with edge attribute and try testing it.
https://experienceleague.adobe.com/en/docs/experience-platform/destinations/ui/activate/activate-edge-profile-lookup#:~:text=Step%204%3A%20Look%20up%20the%20profile%20attributes%20on%20the%20edge,-By%20now%20you

Thanks

AJODev

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Silvio6Author

Level 5

Thanks. I've created an In App campaign with an Edge Audience but still not working. Anything else I must know when adding Edge Audiences to In App campaign? Thanks.

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SatheeskannaK

Level 1

Corrected response. All the audience types are not supported for the In-App channel.

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Thanks, Sathees

Silvio6Author

Level 5

we've been trying with Batch and Streaming audiences and didn't work, but when we tried with Edge, it worked.

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SatheeskannaK

Level 1

Now I realized that In-App message won't wok on batch audiences due to audiences won't get evaluated in real time. Ideally, for streaming audiences, data should be captured almost near real time, and it should work if someone keeps the app open for a few minutes.

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Thanks, Sathees

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