In-app Template Issue

Question

In Adobe Journey Optimizer (AJO), when creating a new in-app template using the custom Layout by writing HTML code, we can preview the template in other modes such as Full Screen, Modal, and Banner. However, I've observed two issues:

Sometimes, when switching the layout from Custom to another type(e.g., Modal, Full Screen, or Banner) and then reverting back to Custom, the previous written HTML code disappears. Despite this, the template still appears correctly in the other layout previews.
In some cases, when changing the layout from Custom to another type and then reverting back, the Custom code not only disappears from the Custom View but also causes the template to no longer appear in any of the layout previews.

Mayank_Gandhi · Accepted Answer

@gengaipandi03 There are some  known limitation in the in-app template editor when switching layouts, especially with Custom HTML, I will suggest to save or export your template code before changing layouts. You can backup custom code outside the UI before switching layouts and restore if needed.

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