Adobe Journey Optimizer

what are the steps to load personalized offer data into AJO the batch way?

Hi we have a number of profile enabled dataset, with the upsert mode on.   We ingest some data in these dataset and we see that the data load is successfull. Nevertless we get, from the dataset dashboard, that 0 fragment are inserted or updated.   How this can be? Is a UI bug or there is something wrong with our datasets?   Thanks Fabio

Accessibility refers to a series of features that make a software product usable, with as little effort as possible, for users with visual, auditory, cognitive, motor, or other kinds of disabilities. To help meet the goal of accessibility conformance, Journey Optimizer follows the internationally recognized best practices in the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA.   A detailed documentation has been added about the available accessibility features in Journey Optimizer. Read here for more details: Accessibility in Journey Optimizer   Please feel free to use the below comment section for any questions and/or feedback related to accessibility features in Journey Optimizer.

How can I create images that are dynamic content in AJO?For example, based on the gender of my client, male or female, I show him a different banner?

Hi All,   Can anyone suggest is it possible to integarte AJO with other third party Digitial Asset Management ( like Unbounce, Bynder, Cloudinary etc.)   Thanks

Hi there,   I'm currently working on some custom HTML emails for a client and I want to have access to the full width of the email. On most clients, the mail does what I need it to do,  but Outlook doesn't want to listen. In order for me to have full control, I need the table (class="structure_table") to set its width to 100% instead of NaN.  Giving the structure an inline width 100% doesnt help, its the table itself that needs the inline correction.   Is there a workaround for this? Outlook doesnt do CSS styling so any help would be appreciated.

I have a journey, sending an email on an event , if email opened by user, then send second email.  Journey holds event, email 1,event reaction- Read, Email-2 . For example, first email received by user at 10 AM and opened immediately, how quickly Event open reaction is realized in journey and move towards sending second email.

How can I put an image as dynamic content if I import an HTML and i am in compatibility mode. I don't see the option to create dynamic content Cannot use structure, content, and fragment components

Hi folks,  Here's what's new in the latest Adobe Journey Optimizer product release for February 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   February 2023 Release Notes New capabilities In-app channel (beta): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. Export Journey Optimizer Datasets to Cloud Storage Destinations (beta): You can now establish a live connection with cloud storage locations in order to export the content of your datasets. Available destinations are: Amazon S3 Cloud Storage, Azure Blob, Azure Data Lake Gen 2, Data Landing Zone, Google Cloud Storage, SFTP.   Please find the details and cautions around the beta features along with the improvements delivered in this release here: Latest Release &nbs

We are implementing AJO on mobile app. While testing the push functionality via Assurance we are not seeing push getting delivered on Android. Works fine on iOS. There are no errors and the Test Results panel is all green. Anyone come across this before? Any pointers why this is happening? 

Hi Everyone, This is a follow up to my previous query. As I understand that AJO is a subset of AEP and although in standalone AJO: segmentation, source, XDM schema, dataset (etc) features will work (same as AEP), however, real time profile will not work (among many other AEP features). I am reading about the AEP and AJO features in the documentation, so need a few clarifications. My question(s): 1. Does AJO works without real time profile? I can put my customer data, purchase data into XDM profile schema but will it work in the journey level? 2. If the answer is no, what are the use cases where standalone AJO is used (is there any)? 3. Does Adobe sells both AEP+AJO as a bundle or AJO only?   I am reading about the AEP and AJO features in the documentation, so need a few clarifications 🙂   @anuhya-y , @costa_n11    Thank you!

Recording URL: The Paradox of Consumer Personalization Session: The Paradox of Consumer Personalization With growing data privacy awareness and regulation, consumers are rethinking what data they’re willing to give to brands. It's no wonder over 80% of marketing leaders say increased consumer privacy protections have changed their perception of personalization. Companies must navigate the personalization landscape by thinking strategically about personalized moments across the customer lifecycle – and whether consumers appreciate it pre-purchase, at-purchase, or post-purchase. It takes a trifecta of strategy, data, and technology to successfully design and execute personalized experiences that resonate with consumers.   Join Forrester’s Jessie Liu and Adobe’s Kevin Lindsay for a provocative session: Explore these paradoxes and why personalization continues to elude many brands Hear fresh perspectives on personalization and gain insights from Forrest

Recording URL: How Real Madrid is Transforming the Fan Relationship Session: Fancentricity and the Future of Customer Engagement An exciting paradigm shift is taking place in marketing: the evolution of one-way, broadcast direct marketing into personal, 1:1, instant conversational experiences at scale. World-renowned football club Real Madrid views the future of marketing as conversational, omnichannel, and fancentric with two-way, real-time customer engagement at the core. Joined on stage by global messaging leader Sinch, this session explores how, by using Adobe technologies, Real Madrid is bringing fans to the forefront of its digital transformation roadmap. In this session: Omnichannel messaging as a critical component of CX Customer engagement strategies and the shift to real-time, 1:1 engagement at scale Speaker(s) Jonathan Bean, Chief Marketing Officer , Sinch Michael Sutherland, Chief Transformation Officer, Real Madrid C.F. Product(s) Adobe Journey O

Recording URL: All Things Audience with Adobe Experience Platform Session: All Things Audience with Adobe Experience Platform Great experiences start with great audiences – from large groups that target a vast majority of your users to finely tuned micro-segments delivering highly personalized audiences. Adobe is supercharging the audience creation experience, and we invite you to join Adobe product experts Jon Leininger and Aaron Shields as they highlight the newest innovations for all things audiences in Adobe Experience Platform.  In this session, learn how: The new and exciting audience capabilities available in Adobe Experience Platform powered applications, such as the new Audience home page (hello Audience Portal), multistep segment-building experience (hello Audience Orchestration), and many other capabilities work together You can deliver best-in-class, highly personalized, and engaging experiences for your customers Speaker(s) Aaron Shields, Sr.

Recording URL: Beyond Campaign Marketing: Orchestrated Engagement at Truist Session: Beyond Campaign Marketing: Orchestrated Engagement at Truist Truist is a purpose-driven organization that is committed to inspire and build better lives and communities. Truist strives to serve with care in how they meet client needs, empower teammates, and lift up communities. As senior VP of Personalization Enablement, Xenia Lane leverages technology and data-enabled capabilities to deliver personalized client experiences. Xenia works side by side with her team and partners to create scalable, relevant, and orchestrated client engagement so that they can help their clients by putting caring conversations front and center.  In this session: How does technology and data translate into a personalized client experience? What else needs to be considered when moving from campaigns to orchestrated engagement?  How Truist defines success Speaker(s) Mindy

Recording URL: How Williams Racing Creates the Perfect Fan Experience Session: How Williams Racing Creates the Perfect Fan Experience Williams Racing was founded by Sir Frank Williams in an old carpet warehouse in Oxfordshire in 1978. Since Formula One began, over 120 teams have come and gone. Williams is one of only three brands that have competed consistently for over 40 years. They are on a mission to provide the best experience for fans by using behavioral (content consumption, channel preference), geo, and transactional (birthday, commerce, sweeps) data to provide the best one-on-one engagement. Join Aidan Lyons, chief growth officer, and senior director of Fan Analytics, Brian Mermelshtein, as they walk through how Williams is driving personalization at scale with Adobe technology. In this session, you'll see: The end-to-end customer journey built around the Grand Prix Race Day gamification on Live Grand Prix Experience across email and push surfaces with pr

Recording URL: How MLB Is Revolutionizing Fan Personalization at Scale  Session: How MLB Is Revolutionizing Fan Personalization at Scale MLB and Adobe are on a mission to completely reimagine the fan experience. Join Kasia Danilczuk, MLB’s senior product manager for fan data, and Chris Stolz, principal enterprise architect for Adobe, to learn how MLB and Adobe partnered to implement Adobe Experience Platform applications across 30 ball clubs. Hear how the implementation reduced end-to-end segmentation from a 7-day technical process to a self-serve, marketer-friendly process that can be done in less than a day. We'll take you through MLB's 2022 digital and customer experience journey, culminating with leveraging Adobe technology to deliver in-park offers and experiences to their fans in real time.  Learn about: Designing a unique implementation for 30 clubs and the league Enabling and empowering 30 clubs to centralize segmentation and deliver omnichannel audie

Is it possible to implement the AJO extension in the Adobe Experience Platform Mobile SDK plugin for apps in Flutter?

How to send offer attributes in offer library API in AJO

Hi, how do I get access to all the "Attributes" from the Unified Customer Profile in a Journey "Orchestration: Condition"?I don't seem to be able to go beyond the basics I have 5 other fields under Customer Profile "Attributes" that I cannot access in a ConditionThanks for the help

Hello AJO community members,   I have a use case where I created a landing page using AJO and published it. I'm able to preview this page but want to access this page over the web, simply putting the link of the landing page on a CTA on a AEM page to be accessible by the end user. The problem we are facing is that this AJO's published landing page is not accessible over the web. It's also mentioned in the Adobe doc's that "You cannot access your landing page by simply copy-pasting this URL into a web browser, even if published." Is there any other way by which I can access the landing page created in AJO?

Hi i'm trying to create an expression that will wait until 19:30:00 before proceeding through the journey. All i can see is wait a day but i can't specify wait until 7.30pm beofre arrying on. Can anyone help?   I've tried this expression but don't think it's right: