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Ajo_WisdomChase
New Participant
November 7, 2024
Solved

Journey

  • November 7, 2024
  • 1 reply
  • 1048 views

Hi Team,

I've tested the exitcriteria, but it's not working as expected. Could you please help me identify what might be wrong with the configuration?

 

Test Use-Case:

I am creating two audience segments: one containing 4 people (including myself) and another specifically for my profile.

While testing, I created a "Read" audience, added the 4-person segment (including my profile), and set exit criteria to exclude my profile. After activating the journey, the email was only sent to the remaining three people. However, I still received the email as well, despite my profile being included in the exit criteria.

 

Can anyone help me understand why this is happening? I have attached a screenshot for further clarity.

 

@mohan_dugganab @satheeskannak @anuhya-y @davidkangni @pradeep_kumar_srivastav 

 

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Best answer by SatheeskannaK

@ajo_wisdomchase tested this and it's not working. Go ahead and open adobe support ticket.

1 reply

SatheeskannaK
SatheeskannaK
New Participant
November 7, 2024

@ajo_wisdomchase It should be enter behavior on the exit criteria audience that you used. Can you try changing to enter and test it out?

 

Thanks, Sathees
A
Ajo_WisdomChaseAuthor
New Participant
November 8, 2024

Hi @satheeskannak 

 

No even i am choosing enter behavior also receiving email (met exit criteria):0

SatheeskannaK
SatheeskannaKAccepted solution
New Participant
November 8, 2024

@ajo_wisdomchase tested this and it's not working. Go ahead and open adobe support ticket.

Thanks, Sathees
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